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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Served my need. Cheap.
Fairly clean. Simple. Maybe a little to close to highway traffic on the side I was on. Kinda Lou d.
Date of experience: June 4, 2023
Kent was great helped me make reservation for an upcoming wedding. He was very kind and professional. What a great asset to your organization
Date of experience: January 27, 2023
Great experience. Zion was very helpful and found us a comparable hotel to original search since they had no availability
Date of experience: April 20, 2024
Thank you so much Corey, I appreciate the great patience and assistance you provided today. You are amazing 😁 Thank you again Letty
Date of experience: April 17, 2024
They hadn't made the motel reservation on my behalf and I ended up getting charged twice for the same room. Avoid at all costs!
Date of experience: May 19, 2022
Horrible service!
Couldn't assist even with just giving me the correct number to call!
Worst part is she hung up on me mid conversation!
Date of experience: April 25, 2023
Thank you!
Scott was very helpful. My original travel plans had chamged due to bad weather. Scott helped me get a place for the night
Date of experience: May 18, 2023
I had a lot of questions and she was great! Answered all questions about a shuttle going to and from airport and the cruise! She was so helpful!
Date of experience: April 16, 2024
He Was Awsome helping me book a stay for my son friendly and fast service very knowledgeable to hotel what it has to offer
Date of experience: March 10, 2023
Your front desk manager Ezequiel was so helpful and polite to us when we called to make our reservation just now. Great job!
Date of experience: May 17, 2023
Rebecca was incredibly friendly and helpful. Don't ever let her go. Give her all the raises and pay for her vacations because she is a gem!
Date of experience: March 22, 2024
Adrian was very efficient and friendly. He made our reservation for us by phone because the internet wouldn't complete the booking. Thank you.
Date of experience: June 5, 2023
Deshay was very helpful. She provided great customer service going out of her way to search for options. I appreciate her help greatly.
Date of experience: June 13, 2023
Excellent - Robert was very cordial and efficient
Excellent customer service!
Date of experience: June 17, 2024
Andro Vincent was a pleasure to work with and made our reservation experience utterly painless. And in fact very pleasant! Thank you.
Date of experience: July 30, 2023
I called the hotel. The representative was, competent,
Honest and very kind! Cheers to you and your lovely hotel!
Date of experience: April 16, 2024
PLEASE DO NOT BOOK ANYTHING WITH THEM! We will absolutely never use this "company" again. They are absolutely a scam. During booking and in our confirmation pages (which I sent to in screenshots to the company) it said in ORANGE BOLD font, FREE CANCELLATION. How wrong that was. When we ended up having to cancel and change plans due to COVID, they then told us that per the terms and conditions listed later, it was completely non-refundable. We spent multiple evenings on the phone with this scam. They had no explanations for why the words FREE CANCELLATION were on our confirmation emails and simply pointed out that down in the terms, it said non-refundable. One customer service agent said that FREE CANCELLATION meant that we could cancel the reservation if we didn't like the hotel. Not sure how you cancel a room you have already stayed in... and NO WHERE was that written or explained. This company is clearly trying to sell to people who need the flexibility of free cancellation by appearing to offer it when they are in fact NOT. They are an unethical business who knows exactly what they are doing and offering up lame and non-sensical excuses. Not to mention they hung up on us multiple times, twice gave us phone numbers that lead to disconnected/no actual number. Terrible terrible terrible. DO NOT USE THIS "COMPANY". SCAM!
Date of experience: June 29, 2022
Very happy with the service provided. Lauren did a great job. The hotel I was looking for was booked and she found me a copper bowl place to stay.
Date of experience: November 14, 2023
I ask for simple answers and keep being ignored I asked to speak to a supervisor and she said he well tell me the same thing very rude lady.
Date of experience: July 16, 2023
My family was going to the All Star Game Events in Seattle WA and parking was very limited especially for wheelchair users (my husband). I had to book a room just to guarantee a parking spot for $1000! Ridiculous! When I got to hotel they told me they didn't have parking at all for hotel patrons. The hotel approved the refund but told me I had to get it back through BookOnline. I contacted BookOnline and they refused to refund my money. We didn't stay in the hotel due to ZERO parking. My husband is in a wheelchair and cannot walk period! The hotel was great but BookOnline is absolutely terrible and heartless to still keep our money when we are broke due to medical necessities in our family! Because of the All Star Game the hotel was charging me $1000 a night! We didn't stay there! We were lied to and guaranteed a parking spot! Never use BookOnline to book a hotel! BookOnline will steal your money and keep saying it's non-refundable! Well when you do people wrong and lie to them you need to refund their money! ESPECIALLY WHEN WE DIDN'T STAY THERE! BookOnline should have refunded us! The CitizenM hotel was great but BookOnline was heartless and a disgrace to people with disabilities! BookOnline deserves ZERO star rating!
Date of experience: July 13, 2023
Received very professional and PATIENT assistance with my reservation. Answered all my questions completely and made my reservation process easier than I had expected.
Date of experience: July 14, 2023
Excellent service by Joyce helping us select rooms
Date of experience: June 17, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
