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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,665 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Pleasant experience. I am hoping my brother will have a good experience for his 50th birthday
Stay at ur hotel
Date of experience: May 30, 2023
Very helpful in taking the time to do some research where the hotels were that had opening a for tonite
Date of experience: August 5, 2023
Leon answered all my questions thoroughly. Unfortunately I was unable to book through Leon as he couldn't match Priceline prices.
Date of experience: January 31, 2023
DO NOT USE! Booked room for incorrect date. I called to change the date. They flat out refused. I asked to speak to supervisor and they it me on hold and never came back. Bad company
Date of experience: March 29, 2022
Excellent and courageous, from the reservations though the hotel process made my life easier. Thank you Tnesha for your help!
Date of experience: August 31, 2023
Thank you for helping me to secure my stay at the ONLY hotel I ever stay at in Jeffersonville! You are so appreciated, as I have to travel a lot to help my family!
Date of experience: October 12, 2023
Book online was just what we needed after a long flight with an even longer layover. We called and Bethany Jane found us a hotel fast.
Date of experience: January 16, 2024
Edgar was very clear in his explanation
Found me another hotel room when the hotel I wanted was booked
I could feel his kindness in his voice
He was very patient
Date of experience: March 3, 2023
I thought I was using booking.com but didn't realize until the big green book button came up to confirm that there were HUGE fees associated with this website and that there was a no cancellation policy. Accidentally hit that big green button when I was trying to go back and see why it was so expensive. Immediately tried to contact customer support to fix and despite calling, trying to live chat and emailing they didn't get back to me for over 12 hours. 24/7 support is a huge lie and the fees the charge are 5x what any reputable site will charge! Stay away, far far away! I looked to BBB after realizing I was taken advantage of and see they have an F rating. Well deserved and hopefully some lawyer will start a class action lawsuit against this company and drive them out of business. I am leaving as many negative reviews as I can everywhere hoping I can help someone else no get charged huge unnecessary fees! As you can see in the picture the taxes and fees are almost half the total price. When I went to the direct hotel website the fees were only $80! Let my $460 mistake help you! I will update since they responded…. Unfortunately my private response back to the company has been ignored so they also pay lip service on negative reviews but don't follow through. My above review stands as they have now wasted more of my time!
Tip for consumers:
Do not use, go to hotels direct website! Then double check what website you are at!
Date of experience: October 30, 2022
Arturo knew exactly which hotel to recommend based on my needs. Great service!
Date of experience: June 1, 2024
Good service by a knowledgeable person that is friendly
Date of experience: June 2, 2024
Dealora helped me figure out my reservations. I am so thankful for her assistance. She answered all my questions.
Date of experience: October 21, 2023
Our representative Don Mclyn was very helpful and got me just what I needed. Looking forward to our stay.
Date of experience: April 12, 2023
Neil knew his stuff and was a pleasure to talk to. I had a voucher credit and he helped me with that so well.
Date of experience: March 15, 2024
He was great! Very helpful! Helped me to find an available and affordable room during a busy period.
Date of experience: March 29, 2024
Obviously, I have made thousands of reservations. This agent was the most friendly and pleasant that I have ever had. Thank you.
Date of experience: February 5, 2024
Very nice and helpful person. I gave him 5 stars because there were not more stars.
Date of experience: May 18, 2024
Easy to talk to. Went over detail with me and made sure everything was correct. He was very present. Give a 5 Stars
Date of experience: June 24, 2023
Cesar did a great job helping us book a room after we tried online and got no where
Thanks for your help Cesar
Date of experience: July 2, 2023
This woman was an amazing help for us she found a really good price on a room and didn't just turn us away!
Date of experience: June 30, 2023
In one word Outstanding.great help. Agent seem to care about us and ensuring us to enjoy our stay. Answered all concerns I had.
Date of experience: May 18, 2023
It was a very pleasant experience. Astra was patient with me when I messed up putting in my card number. She was excellent.
Date of experience: July 17, 2023
Called and asked for a number to the front desk in Lincoln NE. Was told to go to yellow pages.com
Would not recommend
Date of experience: April 5, 2023
You did a great job. You were very polite and easy to talk to. We always enjoying at your motel in Lincoln, Nebraska
Date of experience: May 28, 2023
Charybdis was efficient,patient, and accommodating. She took over from a previous agent and helped me procure a room at the best western plus.
Date of experience: July 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Sarah, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
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