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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Marco was extremely helpful and patient with this Southern Belle... My southern drawl is extremely thick but we managed to book the room
Date of experience: July 31, 2023
Excellent experience. The agent was so helpful and kind. Made it so easy to book my hotel room.Her name was Fawn. Super sweet!
Date of experience: April 10, 2023
Did not work with me even thought I already had spoken to someone else about my Reservation and had a price and discount
Date of experience: August 4, 2023
Amanda was extremely helpful figuring out our needs and the hotel's availability and making the reservations while explaining it all to me patiently!
Date of experience: June 5, 2023
The lady I spoke with was very helpful, patient and friendly. She found us a discounted rate even with the hotel pretty full.
Date of experience: August 7, 2023
It was Awesome she was very good at her job. She helped me more than most people ever have. Thank you so much
Date of experience: February 8, 2023
Clear communication, and very pleasant. Very helpful with proper service. I'm impressed to be honest, it's a rare experience these days a worker
Date of experience: February 7, 2023
Charlie was friendly, helpful and knowledgeable!
He answered all of my questions.
And was in no rush to get me off the phone.
Date of experience: February 15, 2023
The agent was extremely helpful, understood our situation — renting a room in a hurry for our daughter who is two states away!
Date of experience: June 19, 2023
Carolyn did a nice job of explaining the options. The reservation didn't work out but that was no fault of hers—
Date of experience: February 24, 2024
I have never had a bad experience with Hilton. I have stayed all across the country at one time or another.
Date of experience: February 22, 2024
Friendly, quick, helpful clear. He understood all of my requests and answered questions well. Thanks Alex
Date of experience: March 27, 2024
The representative was so patient with me waiting for me to get my payment setup. Really appreciate that so I didn't have to hang up and call again.
Date of experience: July 13, 2023
I spoke with Lindsey to reserve my room for this weekend it was so easy, she's very pleasant and very attentive to details. I give her a 10
Date of experience: January 30, 2023
The agent was very helpful getting me a room quickly so we could get a few hours of sleep and have a shower before we finished our journey
Date of experience: August 27, 2023
Paid twice as much as our friends staying the same weekend as us. Did not even know I had booked through a third party. Feel scammed!
Date of experience: February 10, 2023
I didn't even finish asking my question and he transferred my call and at the same time I received a text asking about my experience, very poor!
Date of experience: March 21, 2024
Nice and friendly. Didn't get to book the room thru Jennifer but sure was very helpful. Referred me to the front desk.
Date of experience: January 24, 2024
Khin was very friendly and helpful! She was very knowledgeable and professional as well.
Date of experience: May 30, 2024
SMOOTH, FAST, & EASY
PAIGE IS THE BEST, Can't wait and was like talking to a friend! Paige is very easy going and smart, worked at getting a good deal!
Date of experience: March 11, 2024
Cesar Hernan did a great job assisting me with a large reservation. He was patient and very courteous.
Date of experience: December 8, 2023
The gentleman in the line guided me right where I needed to be. Hassle free to say the least.
Date of experience: May 30, 2024
Sergio was friendly. Efficient, and patient.
He worked with us til the correct booking was complete.
Date of experience: June 28, 2023
The agent did his job professionally, with courtesy, patience and kindness. He answered questions with respect.
Date of experience: May 15, 2023
Ashley, the representative was pleasant, patient and easy to talk to regarding my room reservation. Excellent!
Date of experience: March 15, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
