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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Jairo Andres was very courteous and professional. He answered my questions with direct and knowledgeable explanations.
Date of experience: July 17, 2023
Delightful and very helpful. Answered all questions. It was night and she handed out great directions
Date of experience: July 11, 2023
Was nice and helpful. Could understand him. Gave good information.
Date of experience: May 30, 2024
Excellent customer service very patient and kind and extremely knowledgeable as a representative for Holiday inn.
Date of experience: April 11, 2023
Wonderful great service would recommend to all! I enjoyed the staff wonderful helpful people very kind!
Date of experience: January 30, 2023
Julio Antonio was very efficient and helpful. Greatly appreciated.
Date of experience: May 31, 2024
This was probably the easiest reservation question I had and received the information back right away!
Date of experience: March 6, 2023
Hernan was great! He answer all my questions, very knowledgeable and he made the process really easy.
Date of experience: February 8, 2024
Richard was very pleasant and helpful from the start. He listened for my questions and providesd excellent results.
Date of experience: November 14, 2023
Jaiver was really kind and helpful with great aptitude for detail. We reserved our room with a smile.
Date of experience: April 4, 2023
Excellent customer service. Great employee worked with me on the checkin and card verification. Easy to work with
Tip for consumers:
No
Products used:
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Date of experience: July 25, 2023
Callled to make reservation. As usual got a helpful person and the task was completed quickly and thoroughly.
Date of experience: June 8, 2023
Easy, was able to book the room I wanted.Cheryl was very helpful and professional. Answered my questions knowledgeabley
Date of experience: March 28, 2023
Joyce did a great job. She was friendly and very knowledgeable. She was delightful.
Date of experience: May 29, 2024
I called for one hotel that was booked but was quickly given other options and pricing. Booked in under 5 mins with text and email confirmations.
Date of experience: February 6, 2024
Excellent and quick service, very kind and attentive
Date of experience: May 29, 2024
Telephone call to an amazing customer service representative at Hilton Honors...It pays to be a Diamond member
Date of experience: February 3, 2024
I didn't know what hotel was close to where we are going, this woman was wonderful! So much help I couldn't believe it. Thank you!
Date of experience: July 16, 2023
She was a pleasure! Very prompt and helpful! I really am happy with the service I recieved today. And will be using you guys again!
Date of experience: July 19, 2023
So nice, helpful and knows her job very well. She was very personable and helped me pick the best room for my mom's 75th birthday
Date of experience: September 7, 2023
I prefer to book directly with the hotel I'm staying but didn't have the option.ymam did a good job in going g through the process.
Date of experience: May 31, 2023
Agent was very polite, clear, patient, and helpful. He went the extra mile to be of service and stayed cheerful and friendly.
Date of experience: December 4, 2023
This phone booking was perfect! Everything was clear to understand and well organized and took very little time.
Date of experience: March 9, 2024
She took her time and made sure I had each room reserved exactly as I needed them! Very Polite, Friendly with Outstanding Service!
Date of experience: March 10, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
