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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The agent was extremely helpful, understood our situation — renting a room in a hurry for our daughter who is two states away!
Date of experience: June 19, 2023
Called and asked for a number to the front desk in Lincoln NE. Was told to go to yellow pages.com
Would not recommend
Date of experience: April 5, 2023
Cesar did a great job helping us book a room after we tried online and got no where
Thanks for your help Cesar
Date of experience: July 2, 2023
You did a great job. You were very polite and easy to talk to. We always enjoying at your motel in Lincoln, Nebraska
Date of experience: May 28, 2023
Marco was extremely helpful and patient with this Southern Belle... My southern drawl is extremely thick but we managed to book the room
Date of experience: July 31, 2023
Lenin was quick efficient and easy to talk too. He helped me find what I was looking for and answered all my questions.
Date of experience: May 30, 2023
Did not work with me even thought I already had spoken to someone else about my Reservation and had a price and discount
Date of experience: August 4, 2023
It was a very pleasant experience. Astra was patient with me when I messed up putting in my card number. She was excellent.
Date of experience: July 17, 2023
Amanda was extremely helpful figuring out our needs and the hotel's availability and making the reservations while explaining it all to me patiently!
Date of experience: June 5, 2023
Clear communication, and very pleasant. Very helpful with proper service. I'm impressed to be honest, it's a rare experience these days a worker
Date of experience: February 7, 2023
The lady I spoke with was very helpful, patient and friendly. She found us a discounted rate even with the hotel pretty full.
Date of experience: August 7, 2023
Excellent experience. The agent was so helpful and kind. Made it so easy to book my hotel room.Her name was Fawn. Super sweet!
Date of experience: April 10, 2023
Needed a phone number and she helped immediately. The number listed on the internet is not correct and the 855 number needed to be called.
Date of experience: April 9, 2024
The agent was very helpful getting me a room quickly so we could get a few hours of sleep and have a shower before we finished our journey
Date of experience: August 27, 2023
The representative was so patient with me waiting for me to get my payment setup. Really appreciate that so I didn't have to hang up and call again.
Date of experience: July 13, 2023
I spoke with Lindsey to reserve my room for this weekend it was so easy, she's very pleasant and very attentive to details. I give her a 10
Date of experience: January 30, 2023
Paid twice as much as our friends staying the same weekend as us. Did not even know I had booked through a third party. Feel scammed!
Date of experience: February 10, 2023
On March 8 around 9:30 my husband and I wete trying to get to Colorado from Tyler Tx. My Son in law has late stage pancreatic cancer and we wanted to get thete for a visit. We were very tired as we are in our 70's with health issues as well and needed a room. JULIE answered my call and I am sure she is an Angel in disguise
She made at least 5 inquiries trying to find us a room. She finally foundvoneat the Red Roof Inn and I told her I didn't care where it was we would take it. We were glad to have a place to lay down and the bed was comfortable but it is unfortunate that place is still allowed to rent some rooms there. The door did not shut at the bottom. The bath curyain was moldy and the curyains didn't completly cover the window. However we did sleep and it was a welcome relief. God Bless Julie for helping us. We would have parked the car and tried to rest had she not found that room. Please let her know how very grateful we were. I finally found this link so I could tell you myself.
Date of experience: March 10, 2024
Needed to book a reservation and find out if you honored Gov't rate. Brandon was knowledgeable, a pro, and super fun.
Date of experience: April 11, 2024
Obviously, I have made thousands of reservations. This agent was the most friendly and pleasant that I have ever had. Thank you.
Date of experience: February 5, 2024
Alex was helpful and secured a room for me quickly. I also received two complimentary bottles of wine!
Date of experience: April 9, 2024
Jairo Andres was very courteous and professional. He answered my questions with direct and knowledgeable explanations.
Date of experience: July 17, 2023
Wonderful great service would recommend to all! I enjoyed the staff wonderful helpful people very kind!
Date of experience: January 30, 2023
Excellent customer service very patient and kind and extremely knowledgeable as a representative for Holiday inn.
Date of experience: April 11, 2023
The agent did his job professionally, with courtesy, patience and kindness. He answered questions with respect.
Date of experience: May 15, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
