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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The agent did his job professionally, with courtesy, patience and kindness. He answered questions with respect.
Date of experience: May 15, 2023
Delightful and very helpful. Answered all questions. It was night and she handed out great directions
Date of experience: July 11, 2023
This was probably the easiest reservation question I had and received the information back right away!
Date of experience: March 6, 2023
Sergio was friendly. Efficient, and patient.
He worked with us til the correct booking was complete.
Date of experience: June 28, 2023
Ashley, the representative was pleasant, patient and easy to talk to regarding my room reservation. Excellent!
Date of experience: March 15, 2023
Cesar Hernan did a great job assisting me with a large reservation. He was patient and very courteous.
Date of experience: December 8, 2023
Richard was very pleasant and helpful from the start. He listened for my questions and providesd excellent results.
Date of experience: November 14, 2023
Jaiver was really kind and helpful with great aptitude for detail. We reserved our room with a smile.
Date of experience: April 4, 2023
Excellent customer service. Great employee worked with me on the checkin and card verification. Easy to work with
Tip for consumers:
No
Products used:
N/A
Date of experience: July 25, 2023
Easy, was able to book the room I wanted.Cheryl was very helpful and professional. Answered my questions knowledgeabley
Date of experience: March 28, 2023
Callled to make reservation. As usual got a helpful person and the task was completed quickly and thoroughly.
Date of experience: June 8, 2023
Very good as usual. Carolyn was great! Just checking on availability for my son. We already have our reservations 7/6-7/13
Date of experience: April 7, 2024
Nice and friendly. Didn't get to book the room thru Jennifer but sure was very helpful. Referred me to the front desk.
Date of experience: January 24, 2024
Erendira, was of great help. Very polite i wish more receptionist was as nice as she was. I will definitely do business here again
Date of experience: April 24, 2024
Bethany Jean took the time to tell me everything that was in the room and about the motel! She was great!
Date of experience: March 30, 2024
Alex was very helpful and seemed to understand the special needs for my handicapped husband. We'll see if we get what he promised.
Date of experience: April 6, 2024
Carolyn did a nice job of explaining the options. The reservation didn't work out but that was no fault of hers—
Date of experience: February 24, 2024
This gentleman went out of his way to find me a room last minute! That and he's from NY! You have definitely earned my future business!
Date of experience: April 5, 2024
I have never had a bad experience with Hilton. I have stayed all across the country at one time or another.
Date of experience: February 22, 2024
Neil knew his stuff and was a pleasure to talk to. I had a voucher credit and he helped me with that so well.
Date of experience: March 15, 2024
I prefer to book directly with the hotel I'm staying but didn't have the option.ymam did a good job in going g through the process.
Date of experience: May 31, 2023
I didn't know what hotel was close to where we are going, this woman was wonderful! So much help I couldn't believe it. Thank you!
Date of experience: July 16, 2023
So nice, helpful and knows her job very well. She was very personable and helped me pick the best room for my mom's 75th birthday
Date of experience: September 7, 2023
She was a pleasure! Very prompt and helpful! I really am happy with the service I recieved today. And will be using you guys again!
Date of experience: July 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
