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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Designed to take your money and give no service. No help once you book. Awful robots don't understand. Agents in India can't even understand where you are.
Tip for consumers:
The photos were really dumb looking. Not like an American hotel room.
Products used:
Booked a room in another state! Couldn't use it.
Date of experience: January 4, 2022
Have had good experience with Red Roof on this vacation. Decided to book over the phone for this night and found it to be easy and pleasant.
Date of experience: April 22, 2023
Edgar was so easy to understand. He quickly found us a place to stay at a great rate that was better than what I had asked for!
Date of experience: March 25, 2023
Susan did a great job of helping me figure out if I could take my cat to the doubletree and told me what I needed to know.
Date of experience: June 2, 2023
She was very helpful and patient with me. Found perfect place. Fun to work with. If I still had my office I would try to hire her!
Date of experience: August 10, 2023
Ashley was very helpful in arranging and booking a room for our stay. She was very pleasant and funny. I would definitely book at this hotel again.
Date of experience: May 3, 2023
We were trying to book a room. The app had our old CC#. She helped us get the room and with a lower rate! Awesome customer service
Date of experience: June 16, 2023
We ran into problems trying to book when Garcia searched and searched everywhere for me!
He jumped on a cancellation and got me the room I need!
Date of experience: August 28, 2023
I asked for their rate and got an inflated price. When I questioned the price, she hung up on me. Booked directly through hotel for $100 less.
Date of experience: September 6, 2023
Scheduling was very courteous and went over to make sure nothing was misunderstood. Customer rep was very professional.
Date of experience: March 16, 2024
Very nice customer service! Explained everything very well. Asked if I had a triple A card, the last associate did not ask.
Date of experience: September 9, 2023
She was very helpful and knowledgeable of what was available and made sure we got ground floor room for my disabled wife
Date of experience: April 21, 2023
Super easy booking. Quinton is very knowledgeable and speaks very clearly. Answered all my questions. Wished me a Happy Easter. All good.
Date of experience: March 27, 2023
She was very friendly, very knowledgeable and answered all of my questions. She didn't pass me off to someone else. Love her!
Date of experience: March 16, 2023
Gave me options. I was able to book without a deposit. I love that I receive the reservation confirmation email right away.
Date of experience: June 30, 2023
Fast, quick, and easy, the agent Alicia was very knowledgeable and had very good customer service skills! I give her an A+!
Date of experience: April 20, 2023
Catherine was very sweet & knowledgeable. Doing the credit card via the secure link was a first for us. It worked great.
Date of experience: July 6, 2023
Jay was awesome, he was able to get my booking done quickly and the hotel that I was looking for too. Thanks
Date of experience: July 24, 2023
The agent who assisted me was extremely helpful, professional, and courteous. He was efficient and I am very appreciative of his help.
Date of experience: March 17, 2023
By far the best person I've ever had on the other end of the phone doing a booking. Friendly, Funny Excellent Attitude
Date of experience: June 3, 2023
She was very helpful, clear, concise and easy to understand with the details of my reservation. She did a very good job.
Date of experience: March 13, 2023
Our agent worked with me to offer a great deal for two rooms and two nights! She was both competent and kind.
Date of experience: June 5, 2023
He was very helpful in booking our room. There was a short 55 second wait and everything I asked for was accomplished.
Date of experience: May 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
