- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Make sure to read the contract thoroughly. Also if you cancel you will be charged the entire amount.
Tip for consumers:
The cancelation policy.
Products used:
Hotel
Date of experience: October 6, 2022
Hernan was great! He answer all my questions, very knowledgeable and he made the process really easy.
Date of experience: February 8, 2024
She took her time and made sure I had each room reserved exactly as I needed them! Very Polite, Friendly with Outstanding Service!
Date of experience: March 10, 2023
Agent was very polite, clear, patient, and helpful. He went the extra mile to be of service and stayed cheerful and friendly.
Date of experience: December 4, 2023
We ran into problems trying to book when Garcia searched and searched everywhere for me!
He jumped on a cancellation and got me the room I need!
Date of experience: August 28, 2023
Ashley was very helpful in arranging and booking a room for our stay. She was very pleasant and funny. I would definitely book at this hotel again.
Date of experience: May 3, 2023
Susan did a great job of helping me figure out if I could take my cat to the doubletree and told me what I needed to know.
Date of experience: June 2, 2023
I asked for their rate and got an inflated price. When I questioned the price, she hung up on me. Booked directly through hotel for $100 less.
Date of experience: September 6, 2023
She was very helpful and patient with me. Found perfect place. Fun to work with. If I still had my office I would try to hire her!
Date of experience: August 10, 2023
Edgar was so easy to understand. He quickly found us a place to stay at a great rate that was better than what I had asked for!
Date of experience: March 25, 2023
Have had good experience with Red Roof on this vacation. Decided to book over the phone for this night and found it to be easy and pleasant.
Date of experience: April 22, 2023
We were trying to book a room. The app had our old CC#. She helped us get the room and with a lower rate! Awesome customer service
Date of experience: June 16, 2023
Jay was awesome, he was able to get my booking done quickly and the hotel that I was looking for too. Thanks
Date of experience: July 24, 2023
Gave me options. I was able to book without a deposit. I love that I receive the reservation confirmation email right away.
Date of experience: June 30, 2023
Telephone call to an amazing customer service representative at Hilton Honors...It pays to be a Diamond member
Date of experience: February 3, 2024
I called for one hotel that was booked but was quickly given other options and pricing. Booked in under 5 mins with text and email confirmations.
Date of experience: February 6, 2024
He was very helpful in booking our room. There was a short 55 second wait and everything I asked for was accomplished.
Date of experience: May 2, 2023
Booked a room. They said the card didn't go through however the charges reflected on my bank balance with 3 separate charges.
Date of experience: June 14, 2023
Looking for a hotel last minute and Jamie was able to book us a room close by with a very easy process.
Date of experience: February 1, 2023
Super easy booking. Quinton is very knowledgeable and speaks very clearly. Answered all my questions. Wished me a Happy Easter. All good.
Date of experience: March 27, 2023
By far the best person I've ever had on the other end of the phone doing a booking. Friendly, Funny Excellent Attitude
Date of experience: June 3, 2023
She was very helpful, clear, concise and easy to understand with the details of my reservation. She did a very good job.
Date of experience: March 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Charlesetta, as a travel network we do not set the refundability of a reservation, as this is done at the hotel supplier level. We conspicuously disclose the refundability of a reservation on our checkout summary page before any funds are collected from our customers. Thank you for your statement above.
BookOnline