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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Nicely done. Text for code did not work and it was a bit hard to hear, but Ashley did a great job...
Date of experience: June 9, 2023
Looking for a hotel last minute and Jamie was able to book us a room close by with a very easy process.
Date of experience: February 1, 2023
Booked a room. They said the card didn't go through however the charges reflected on my bank balance with 3 separate charges.
Date of experience: June 14, 2023
Steeve was awesome. Listened to my needs. Helped me lengthen my needs for the wedding and helped we take care of the extra room for UK GUEST!
Date of experience: April 17, 2024
The guy who helped us get this reservation was very helpful and gave us word by word help.
Date of experience: May 25, 2024
Nick got me the room and price I needed. He is not only a professional but very pleasant person. Much nicer than booking online.
Date of experience: March 16, 2024
She was professional and friendly answered my question. My experience before that trying to go thru the website was very frustrating.
Date of experience: January 23, 2024
I would advertise to everybody that the Double Tree is the Hotel you most lodge at for comfort,food and fun.
Date of experience: April 24, 2023
My experience with the booking agent was very helpful and patient. I was given the information that I requested.
Date of experience: March 11, 2024
Neal provided me outstanding customer service; he was exceptionally courteous, caring, patience and kind.
Date of experience: March 15, 2024
Neil was great! He was very professional, courteous and kind because of his kindness you could tell he is from Texas.
Date of experience: January 17, 2024
Quick and professional and very nice to talk to and arrange my stay
Date of experience: May 28, 2024
We were helped to secure a last minute reservation at Ramada in Quesnel BC
We are very happy and really enjoyed the stay!
Thanks s lot!
Date of experience: August 22, 2023
I love the way the online person treated me. It was amazing with how she helped me and my wife on getting the best rate on a room.
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Date of experience: February 14, 2024
Satisfied Completely. Maria very helpful. She clearly presented all of the information I needed to finalize reservation plans.
Date of experience: March 13, 2024
She was the best agent I've spoken to. I hope to her get again if I call in the future. Thank you! Thank you!
Date of experience: August 13, 2023
Joselito was extremely sweet and helpful! He answered all my questions and wished me a great holiday!
Date of experience: December 6, 2023
Very pleasant and helpful experience. Great friendly service. I would recommend this service to anyone.
Date of experience: December 19, 2023
Attendant was polite, knowledgeable, and helpful. Was hooked up with room and set.
Date of experience: May 27, 2024
Darla was very kind and helpful in our search for accessible accommodations in Myrtle Beach! Thank you!
Date of experience: November 20, 2023
Alexandre was friendly, polite, knowledgeable and efficient. Repeated everything to confirm. Very pleasant experience.
Date of experience: March 11, 2024
Kim was wonderful. Very helpful and informative. Not Happ about pricing, but helpful information nonetheless.
Date of experience: November 13, 2023
Leon was very helpful and very nice! He explained everything! I will book again with Aria/Vdara resort!
Date of experience: February 9, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
