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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
By far the best person I've ever had on the other end of the phone doing a booking. Friendly, Funny Excellent Attitude
Date of experience: June 3, 2023
She was very helpful, clear, concise and easy to understand with the details of my reservation. She did a very good job.
Date of experience: March 13, 2023
Very nice customer service! Explained everything very well. Asked if I had a triple A card, the last associate did not ask.
Date of experience: September 9, 2023
Our agent worked with me to offer a great deal for two rooms and two nights! She was both competent and kind.
Date of experience: June 5, 2023
Fast, quick, and easy, the agent Alicia was very knowledgeable and had very good customer service skills! I give her an A+!
Date of experience: April 20, 2023
She was very helpful and knowledgeable of what was available and made sure we got ground floor room for my disabled wife
Date of experience: April 21, 2023
Catherine was very sweet & knowledgeable. Doing the credit card via the secure link was a first for us. It worked great.
Date of experience: July 6, 2023
She was very friendly, very knowledgeable and answered all of my questions. She didn't pass me off to someone else. Love her!
Date of experience: March 16, 2023
Nicely done. Text for code did not work and it was a bit hard to hear, but Ashley did a great job...
Date of experience: June 9, 2023
The agent who assisted me was extremely helpful, professional, and courteous. He was efficient and I am very appreciative of his help.
Date of experience: March 17, 2023
I needed to book a room for my son, she Carla was absolutely amazing.
Date of experience: June 12, 2024
I would advertise to everybody that the Double Tree is the Hotel you most lodge at for comfort,food and fun.
Date of experience: April 24, 2023
SMOOTH, FAST, & EASY
PAIGE IS THE BEST, Can't wait and was like talking to a friend! Paige is very easy going and smart, worked at getting a good deal!
Date of experience: March 11, 2024
I didn't even finish asking my question and he transferred my call and at the same time I received a text asking about my experience, very poor!
Date of experience: March 21, 2024
We were helped to secure a last minute reservation at Ramada in Quesnel BC
We are very happy and really enjoyed the stay!
Thanks s lot!
Date of experience: August 22, 2023
He was great! Very helpful! Helped me to find an available and affordable room during a busy period.
Date of experience: March 29, 2024
Joyce was very helpful assisting me thru the reservation process.
Date of experience: June 11, 2024
She was the best agent I've spoken to. I hope to her get again if I call in the future. Thank you! Thank you!
Date of experience: August 13, 2023
She was professional and friendly answered my question. My experience before that trying to go thru the website was very frustrating.
Date of experience: January 23, 2024
Friendly, quick, helpful clear. He understood all of my requests and answered questions well. Thanks Alex
Date of experience: March 27, 2024
Neil was great! He was very professional, courteous and kind because of his kindness you could tell he is from Texas.
Date of experience: January 17, 2024
Joselito was extremely sweet and helpful! He answered all my questions and wished me a great holiday!
Date of experience: December 6, 2023
Darla was very kind and helpful in our search for accessible accommodations in Myrtle Beach! Thank you!
Date of experience: November 20, 2023
Very pleasant and helpful experience. Great friendly service. I would recommend this service to anyone.
Date of experience: December 19, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
