- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
She did a great job o appreciate her quick and efficient way of getting my reservation completed. Hav a great day
Date of experience: July 30, 2023
Very easy. Allison was very helpful and friendly. Her help at this time was valuable since I'm coming for a funeral.
Date of experience: August 2, 2023
Oscar did a good job finding me a hotel that was within my budget and close to
The venue. Thanks Oscar.
Date of experience: July 30, 2023
Great, really helpful, didn't find a room but I really appreciate her help. Always checked on me while waiting. Great job
Date of experience: August 2, 2023
Jennifer was knowledgeable, professional and patient, to say the least. She found me the best rates at the location I needed.
Date of experience: August 10, 2023
Called Sara to book a room for this weekend.
She was excellent! Very helpful, very informative and more importantly, very friendly.
Date of experience: May 3, 2023
Was helpful and willing to make sure I was satisfied. Seemed like a very nice gentleness wanting to his job well
Date of experience: May 3, 2023
Leon was very helpful with a last minute reservation after a Booking.com debacle that left us without a place to stay.
Date of experience: February 1, 2023
It was last minute and she was very helpful even though the price was rather high. We always enjoy Drury Inns.
Date of experience: March 30, 2023
Caesar was very helpful with my requests for my reservation. He was polite and sounded sexy. I like his voice.
Date of experience: January 20, 2024
The agent on the phone was so helpful. She was very polite and sweet, made it quick and easy and it was funny.
Date of experience: March 5, 2024
Like others trying to book a room, I was flipped over to this site and scammed out of an additional $$762.15! The charge appeared on my credit card bill, and when I tried to contact the phone number, it was just for reservations and would not give me the option to speak with anyone. Capital One tried to help me recoup my lost money, but in the end they said there wasn't anything I could do. The room charge was $2419. 50 with tax and they added $762.15 for their personal gain. These people are thieves and I want to warn everyone to STAY AWAY FROM THIS SITE. YOU WILL LOSE A GREAT SUM OF MONEY!
Date of experience: September 9, 2022
Very respond tentative to my needs. He was very proficient and professional. Very quick with the booking thanks a bunch
Date of experience: January 13, 2024
The representative was very helpful & thorough. My choice to call as opposed to making the reservation online more than exceeded my expectstions.
Date of experience: March 22, 2024
I had trouble online making my reservation I called and was able to make my reservation on the phone.
Date of experience: February 26, 2024
This dude is amazing and deserves a raise ASAP. Gave me all the info I needed lightning fast and was kind and courteous!
Date of experience: November 4, 2023
Excellently done by Carlos. He took it upon himself to look at the possibilities and tried to give me the best option.
Thank you carlos
Date of experience: November 26, 2023
The service was great. Provided information to reach the proper party I needed to talk with. Very professional and efficient.
Date of experience: January 3, 2024
It was a pleasure to be served to my needs.
The interaction was short,but warm and pleasant.
The company is very lucky to her as part of their team.
Date of experience: July 3, 2023
Laura helped me complete a room reservation
I don't travel often anymore and appreciated her taking time to find a good price for a room
Date of experience: November 9, 2023
Very pushy not explaining prices for conjoined room besides repeating are you gonna book its 59 to 193 a night then hung up on me
Date of experience: February 29, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Leah, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline