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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Leon was very helpful and very nice! He explained everything! I will book again with Aria/Vdara resort!
Date of experience: February 9, 2023
Our delightful agent walked me through each step of booking our stay in the Wisconsin Northwoods. He was knowledgeable and made the process fun!
Date of experience: July 14, 2023
Kim was wonderful. Very helpful and informative. Not Happ about pricing, but helpful information nonetheless.
Date of experience: November 13, 2023
Excellent customer service. Very helpful with trying to find the cheapest rate with highest reviews.
Date of experience: May 14, 2023
During the chaos caused by the mass cancellation of flights out of Newark Lydia was the calming presence that made finding a place to stay easy.
Date of experience: June 26, 2023
I called reservations and Patrick helped me set up our stay for a family wedding. He was very helpful and I appreciated his patience with me.
Date of experience: February 19, 2023
Mohammed did a great job getting me booked into a hotel room on very short notice. He was very professional and a pleasure to work with!
Date of experience: May 18, 2023
This phone booking was perfect! Everything was clear to understand and well organized and took very little time.
Date of experience: March 9, 2024
She was efficient and a delight to speak with. She made me smile with her infectious laugh. Thanks for having her as part of your team.
Date of experience: March 2, 2023
Jeannie stellar customer support. Best of best helpful considerate kind understanding to the point agent!
Date of experience: August 29, 2023
Very friendly & helpful. Made booking super easy.
Offered options, reviews & directions.
Highly recommend
Date of experience: June 3, 2023
They're charging fees on you - stupid refund policy as well.
Scam website is a middleman - just book through the hotel site directly.
Date of experience: July 7, 2023
I needed to change my reservation and they would not refund me.
So just be aware there are no refunds!
Date of experience: December 4, 2022
This man was kind, intelligent, friendly with a huge amount of perfroasioaliam. Went out of his way to help me and my famiky
Date of experience: May 13, 2023
I love the way the online person treated me. It was amazing with how she helped me and my wife on getting the best rate on a room.
Products used:
Shoes
Date of experience: February 14, 2024
Driving on the highway with no access to a computer so I had to use a phone reservation. Quick and efficient
Date of experience: October 31, 2023
I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
Lydia did a great job booking my stay, she was helpful, sweet, patient, she deserves a raise! Please give her one!
Date of experience: June 29, 2023
No one services this site, it's a rip off. No confirmations are sent so all you pay for is a headache.
Tip for consumers:
Do not buy from this site. They do not service the sale and will take more than they show it costs.
Products used:
Room reservation
Date of experience: April 1, 2022
The gentleman was extremely helpful and professional. He answered all our questions and got the job done. Give him a raise!
Date of experience: July 28, 2023
She did a great job o appreciate her quick and efficient way of getting my reservation completed. Hav a great day
Date of experience: July 30, 2023
I called twice and never got a call back and the email they sent is complicated and not giving any information.
Date of experience: July 12, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Dawn, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline