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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Brandon was patient and went above and beyond. Being the hotel was full he researched a different option for me.
Date of experience: October 10, 2023
Tamara was excellent. She was very helpful. If all of your employees are like Tamara, I will definitely book again.
Date of experience: May 13, 2023
He was very patient and professional. I wish him all the success. He gave me so much help and politeness.
Date of experience: March 17, 2023
Charlie the great was very nice aka Juan. He explained everything to me. He was excellent in his customer service.
Date of experience: July 7, 2023
Matt were great very patient very good listener and he answered questions very nicely,he also got me the best deal
Date of experience: April 6, 2023
Once I called and was answered by reservations, the customer service representative was very helpful and accommodating to my request.
Date of experience: May 1, 2023
The person who helped me was professional, pleasantly helpful and efficient.
She made the hotel reservation process simple and pain-free!
Date of experience: July 28, 2023
Amanda was very courteous and helpful, needed to make two separate reservations and she took time to explain everything thoroughly
Date of experience: May 1, 2023
My agent was very friendly and kind. She explained everything clearly and thoroughly. It was a pleasure speaking with her.
Date of experience: August 3, 2023
Booking a holiday vacation in September, and the booking agent clearly explained all options. She was extremely friendly and knowledgeable.
Date of experience: August 5, 2023
Very helpful. Decent price. Glad I didn't have to book it myself. Nice not to have fees involved. Great service.
Date of experience: February 9, 2023
I just booked a room through Tamara. She was very knowledgeable and helpful! She made the experience painless and smooth!
Date of experience: April 14, 2023
Very intellectual on the job and his tools for the trade. I would rather speak with him from now on.
Date of experience: March 31, 2023
Great experience! Very patient with my questions and helpful in understanding pricing and Availability
Date of experience: November 26, 2023
My experience with Jeanne was perfect. She was courteous and helpful in helping me book rooms for my sons wedding.
Date of experience: September 1, 2023
Lisa was very friendly and helpful. She did a great job of explaining the process and taking care of me.
Date of experience: September 7, 2023
Carla helped me book a hotel for a work trip and was very helpful and made everything easy. Much appreciated.
Date of experience: September 6, 2023
Cory was excellent quickly found us a hotel in the desired location. No fuss, excellent customer service. Thank you Cory
Date of experience: March 1, 2023
I wasn't on the phone for to long of a time. She understood what I was asking. I very happy with her services.
Date of experience: May 1, 2023
Easy, fast, helpful. Thank goodness there was availability and I was able to make the reservation at what I believe was a fair price for the hotel.
Date of experience: January 7, 2024
My appointment was to schedule a to schedule room
For march 12 Was great. Very professional and polite. It was for *******
Date of experience: February 16, 2024
Quick -efficient and great customer service!
Very professional and patient. Listened to my requests.
Date of experience: March 24, 2023
Great! My experience was exceptional Christopher was outstanding would definitely book with him again
Date of experience: July 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
