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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
It was a pleasure to be served to my needs.
The interaction was short,but warm and pleasant.
The company is very lucky to her as part of their team.
Date of experience: July 3, 2023
Andrew was FANTASTIC beyond the call of duty.
Diligent kind, total asset to his profession.
Thank you andrew!
Date of experience: August 13, 2023
Like I said great customer service polite worked with me went over everything very good
Date of experience: June 8, 2024
Excellently done by Carlos. He took it upon himself to look at the possibilities and tried to give me the best option.
Thank you carlos
Date of experience: November 26, 2023
I'm not from this area and I had some car troubles. I had to find a hotel for the night. When I called, Catherine was extremely kind and helpful.
Date of experience: August 24, 2023
Neal provided me outstanding customer service; he was exceptionally courteous, caring, patience and kind.
Date of experience: March 15, 2024
Very respond tentative to my needs. He was very proficient and professional. Very quick with the booking thanks a bunch
Date of experience: January 13, 2024
Laura helped me complete a room reservation
I don't travel often anymore and appreciated her taking time to find a good price for a room
Date of experience: November 9, 2023
Laura was terrific.
She found exactly what I asked for in a very short period of time which I very much appreciate.
Thanks a bunch!
Date of experience: July 22, 2023
Julie was super helpful matched a room rate advertised on another booking website!
She was patient and took a booking for Saturday nite stay over!
Date of experience: July 27, 2023
Mary was patient and funny and there were some wait times because of me and not having my crap together but she was so awesome.
Date of experience: July 30, 2023
I am looking for 2 rooms side by side with a door to room next door. He was able to make it happen.
Thank You!
Date of experience: July 30, 2023
After an hour and a half of having trouble checking in in the middle of the night, Felicia saved our day! Thanks again! Happy customers.
Date of experience: June 2, 2023
My card declined twice and then our expert Booker realize that my card was locked virtually after unlocking it I was able to book successfully.
Date of experience: February 6, 2023
The service was great. Provided information to reach the proper party I needed to talk with. Very professional and efficient.
Date of experience: January 3, 2024
Satisfied Completely. Maria very helpful. She clearly presented all of the information I needed to finalize reservation plans.
Date of experience: March 13, 2024
Enricke was very pleasant and helpful along with being patient
He went over everything and made sure I washappy
Date of experience: October 18, 2023
Alexandre was friendly, polite, knowledgeable and efficient. Repeated everything to confirm. Very pleasant experience.
Date of experience: March 11, 2024
Brandon was patient and went above and beyond. Being the hotel was full he researched a different option for me.
Date of experience: October 10, 2023
Booking a holiday vacation in September, and the booking agent clearly explained all options. She was extremely friendly and knowledgeable.
Date of experience: August 5, 2023
Very helpful. Decent price. Glad I didn't have to book it myself. Nice not to have fees involved. Great service.
Date of experience: February 9, 2023
Tamara was excellent. She was very helpful. If all of your employees are like Tamara, I will definitely book again.
Date of experience: May 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
