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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Charlie the great was very nice aka Juan. He explained everything to me. He was excellent in his customer service.
Date of experience: July 7, 2023
I just booked a room through Tamara. She was very knowledgeable and helpful! She made the experience painless and smooth!
Date of experience: April 14, 2023
Matt were great very patient very good listener and he answered questions very nicely,he also got me the best deal
Date of experience: April 6, 2023
The person who helped me was professional, pleasantly helpful and efficient.
She made the hotel reservation process simple and pain-free!
Date of experience: July 28, 2023
They are scammer people from India the hotel never got the money that I paid that don't give me back.
Date of experience: July 5, 2022
Once I called and was answered by reservations, the customer service representative was very helpful and accommodating to my request.
Date of experience: May 1, 2023
Amanda was very courteous and helpful, needed to make two separate reservations and she took time to explain everything thoroughly
Date of experience: May 1, 2023
Edgar went out of his way to find me a hotel that would work for my specifics. In a week in August that is very difficult to book. Thanks Edgar!
Date of experience: January 28, 2024
Cory was excellent quickly found us a hotel in the desired location. No fuss, excellent customer service. Thank you Cory
Date of experience: March 1, 2023
Hello I would like to get a room from you guys tonight plus four more nights added but I would like to pay with my checking account...
Date of experience: January 25, 2024
My experience with Jeanne was perfect. She was courteous and helpful in helping me book rooms for my sons wedding.
Date of experience: September 1, 2023
My agent was very friendly and kind. She explained everything clearly and thoroughly. It was a pleasure speaking with her.
Date of experience: August 3, 2023
Carla helped me book a hotel for a work trip and was very helpful and made everything easy. Much appreciated.
Date of experience: September 6, 2023
Very intellectual on the job and his tools for the trade. I would rather speak with him from now on.
Date of experience: March 31, 2023
Lisa was very friendly and helpful. She did a great job of explaining the process and taking care of me.
Date of experience: September 7, 2023
He was very patient and professional. I wish him all the success. He gave me so much help and politeness.
Date of experience: March 17, 2023
A very cordial and intelligent person. Easy to communicate with - the most pleasant experience I've had with customer service in a very long time.
Date of experience: December 30, 2023
Great experience! Very patient with my questions and helpful in understanding pricing and Availability
Date of experience: November 26, 2023
The agent on the phone was so helpful. She was very polite and sweet, made it quick and easy and it was funny.
Date of experience: March 5, 2024
I wasn't on the phone for to long of a time. She understood what I was asking. I very happy with her services.
Date of experience: May 1, 2023
Mistakenly called this company and I asked if it was Marriott, and he said "they were busy so it forwarded here. This was just a lie.
Date of experience: February 5, 2024
Great! My experience was exceptional Christopher was outstanding would definitely book with him again
Date of experience: July 7, 2023
Very helpful and knowledgeable….excellent job. Covered all of my questions quickly and professionally
Date of experience: March 29, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
