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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Brandon was very knowledgeable and helpful. Quick information related to my questions
Very hospitable
Date of experience: October 18, 2023
I was very very happy with the results she was very professional and went out of her way to make sure that she located a room for me
Date of experience: April 9, 2023
Ease of booking,nice,fluid options for a variety of rooms.Adrian was very polite,courteous and cordial.
Date of experience: March 21, 2023
Dan did a great job! The Hotel I originally wanted was booked during the time I needed and he found another one close by and made the arrangements!
Date of experience: March 30, 2023
I went to check in.Forgot my driver's license. Tried to go home for it. Car trouble. Went home. Car would not moved. The young lady there was amazing
Date of experience: July 31, 2023
Karen was very kind, thoughtful, and thorough. Wonderful personality and dedicated to customer satisfaction.
Date of experience: August 18, 2023
Very helpful and knowledgeable….excellent job. Covered all of my questions quickly and professionally
Date of experience: March 29, 2023
Caroline was very helpful and took extra steps to address my unique request. She was lovely, thoughtful and genuine
Date of experience: January 5, 2024
I spoke w/Representative, Alan who was very informative, knowledgeable, kind, considerate & very patient.
Date of experience: September 2, 2023
Overall very quick and easy booking process. Brandon was very polite and helpful with all of my questions.
Date of experience: January 26, 2024
Although Ziola did not find the rate I knee I could get online she tried her hardest to accommodate my request. Very pleasant to speak to as well.
Date of experience: July 27, 2023
Cesar was very helpful on booking our stay. I had a lot of questions and he was very nice and wasn't rushing me to get off the phone.
Date of experience: July 25, 2023
Went above and beyond to help us find the right room, for the right rate, in the exact area we needed, with extreme patience!
Date of experience: November 10, 2023
Jeromme Carl was great to work with on the phone. Very easy to talk to and got what we needed done in a fast timely manner with options.
Date of experience: August 18, 2023
Alex did a terrific job at getting me the room I needed on the dates I needed. He was also very friendly and upbeat!
Date of experience: October 12, 2023
Don't use this company. I canceled hotel over 24 hours in advance and they kept my money. The hotel didn't get my money either. I call the number provided and it no longer exists
Tip for consumers:
Don’t use it. Call all hotels personally. Never use any 3rd party service to book your air, hotel or travel. Do it yourself
Products used:
Hotel never used
Date of experience: July 5, 2022
Very helpful. Was able to use the amenities before check in accommodated our needs. He requested an early check in for us. Very nice.
Date of experience: June 24, 2023
The young lady did a great job trying to book me a room, but it was sold out. Very pleasant and new her job very well. I give her a 10
Date of experience: May 17, 2023
Lauren was so nice while I experienced difficulty inputting my cc...assured me that my dog traveling with me was not only confirmed, but welcome!
Date of experience: July 29, 2023
The agent was professional and handled my request quickly as he provided me with all the reservation information in a kindly and professional manner
Date of experience: May 5, 2023
Completely satisfied. So helpful and nice. Everything was booked in the town we were in and he helped us find a nice room nearby.
Date of experience: August 12, 2023
Marco helped me find three rooms at the last minute. Coverage was not great but he was patient and talked me through the booking.
Date of experience: August 16, 2023
Quick & accommodating. Charlie did a great job helping me find a place to stay in the area I was looking to find. Thanks!
Date of experience: May 9, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
