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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dan did a great job! The Hotel I originally wanted was booked during the time I needed and he found another one close by and made the arrangements!
Date of experience: March 30, 2023
Karen was very kind, thoughtful, and thorough. Wonderful personality and dedicated to customer satisfaction.
Date of experience: August 18, 2023
Brandon was very knowledgeable and helpful. Quick information related to my questions
Very hospitable
Date of experience: October 18, 2023
I went to check in.Forgot my driver's license. Tried to go home for it. Car trouble. Went home. Car would not moved. The young lady there was amazing
Date of experience: July 31, 2023
Quick -efficient and great customer service!
Very professional and patient. Listened to my requests.
Date of experience: March 24, 2023
Ease of booking,nice,fluid options for a variety of rooms.Adrian was very polite,courteous and cordial.
Date of experience: March 21, 2023
I spoke w/Representative, Alan who was very informative, knowledgeable, kind, considerate & very patient.
Date of experience: September 2, 2023
Complete rip off. Had cancel free on paper work. Could not go on dates. They cancel my reservation witch was free. But kept my money. Over $1100. 00
Date of experience: May 12, 2022
I was very very happy with the results she was very professional and went out of her way to make sure that she located a room for me
Date of experience: April 9, 2023
I had trouble online making my reservation I called and was able to make my reservation on the phone.
Date of experience: February 26, 2024
Christa was extremely helpful and very efficient. She booked our room and gave us all the information we needed. She was kind and funny too.
Date of experience: February 12, 2024
Jeromme Carl was great to work with on the phone. Very easy to talk to and got what we needed done in a fast timely manner with options.
Date of experience: August 18, 2023
Cesar was very helpful on booking our stay. I had a lot of questions and he was very nice and wasn't rushing me to get off the phone.
Date of experience: July 25, 2023
Although Ziola did not find the rate I knee I could get online she tried her hardest to accommodate my request. Very pleasant to speak to as well.
Date of experience: July 27, 2023
Easy, fast, helpful. Thank goodness there was availability and I was able to make the reservation at what I believe was a fair price for the hotel.
Date of experience: January 7, 2024
Alex did a terrific job at getting me the room I needed on the dates I needed. He was also very friendly and upbeat!
Date of experience: October 12, 2023
Went above and beyond to help us find the right room, for the right rate, in the exact area we needed, with extreme patience!
Date of experience: November 10, 2023
Completely satisfied. So helpful and nice. Everything was booked in the town we were in and he helped us find a nice room nearby.
Date of experience: August 12, 2023
Marco helped me find three rooms at the last minute. Coverage was not great but he was patient and talked me through the booking.
Date of experience: August 16, 2023
The young lady did a great job trying to book me a room, but it was sold out. Very pleasant and new her job very well. I give her a 10
Date of experience: May 17, 2023
Lauren was so nice while I experienced difficulty inputting my cc...assured me that my dog traveling with me was not only confirmed, but welcome!
Date of experience: July 29, 2023
Very helpful. Was able to use the amenities before check in accommodated our needs. He requested an early check in for us. Very nice.
Date of experience: June 24, 2023
The agent was professional and handled my request quickly as he provided me with all the reservation information in a kindly and professional manner
Date of experience: May 5, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
