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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Roland was very good at his job. He explained the rooms available and the prices.
Date of experience: May 12, 2024
Told Neil what I need and he found me exactly what I needed and at a great price. He was very personable as well as helpful.
Date of experience: February 1, 2024
The agent is very professional and helpful. I am very pleased with the service. He should get a bonus.
Date of experience: December 11, 2023
Great customer service and was extremely helpful helping me in the process. I will definitely recommend this hotel.
Date of experience: February 14, 2024
First the connection was in Fort Lauderdale Florida but I wanted Paul's Valley Ok. Amy made the correction and all is well.
Date of experience: November 27, 2023
I was charged more than half of the room rate in "fees" The room was 349 and the fees were 200. No one answers the support 888# and the chat bots are terrible. COMPLETE SCAM FRAUDS
Tip for consumers:
SCAM, FRAUDS, TERRIBLE CUSTOMER SERIVCE> STEER CLEAR
Products used:
NONE
Date of experience: May 8, 2023
He was direct and willing to help we look forward to using your hotel in the near future. Hope your service at your hotel is equally satisfied.
Date of experience: July 11, 2023
I needed a specific room for me and my wife for a business meeting for 2 nights and Lauren was courteous and efficient - and also pleasant! Thanks!
Date of experience: January 30, 2024
Sweet and kind, willing to go above and beyond! Very helpful in searching for hotel I was looking for!
Date of experience: March 11, 2023
Tanya was very friendly, courteous and efficient. Provided great customer service. Booking a room was stress free. Thanks Tanya.
Date of experience: March 17, 2023
I wanted to compliment Tamara - she handled my reservation professionally and efficiently. She was a pleasure to speak with!
Date of experience: March 27, 2023
Giovanna was very helpful in getting me a room. She waited on me to look the place up and see if I wanted to stay at the place she named.
Date of experience: July 31, 2023
Very helpful getting a room at the last minute! Representative was very nice and got the reservation made quickly.
Date of experience: August 5, 2023
Mao was very helpful.
He immediately understood my needs and was attentive and kind.
Great customer service!
Thank you
Date of experience: May 4, 2023
Cory was proficient sufficient and efficient he explained everything and help me to understand and get my reservations made
Date of experience: August 17, 2023
I had to book a room last minute and it was a very easy and smooth process with Amanda. Helpful and friendly!
Date of experience: January 3, 2024
Excellent! I have stayed here before and was very happy with my experience! I wanted to stay here again!
Date of experience: March 24, 2023
Carlos helped me find an affordable room. He was patient and very knowledgeable. He's a very, very good person!
Date of experience: September 5, 2023
Booked room at LaQuinta in Billings. Jennifer was helpful with my veteran status included in my reservation
Date of experience: January 18, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
