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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
The young lady I spoke with did a fantastic job. The reservation process was quick and painless. I Love Hilton hotels and staff.
Date of experience: November 15, 2023
I booked a room for $66. It then wanted my card number. $33 in taxes after I booked. I feel scammed.
Tip for consumers:
Give the customer a grand total before asking for a card number. I felt like I was getting a good deal on the room and then I felt scammed when it gave me the grand total after I put in my card information. The taxes were literally in the amount that was half the cost of the room itself.
Products used:
The company I booked with added on excessive taxes.
Date of experience: January 16, 2024
It was like talking to a preprogrammed robot, you didn't listen to what I was saying. I had an offer for free room.
Date of experience: June 21, 2023
Great experience and Richard did a great job and was able to book my room and gave me the utmost respect n patience.
Date of experience: July 1, 2023
Ashley was very personable & made the task of booking the hotel stay pleasant. She was efficient, answered my questions and was helpful.
Date of experience: April 24, 2023
She was very pleasant and patient, she listened to my concerns and not loose her cool when waiting on me to give info
Date of experience: July 14, 2023
I was trying to reach a specific hotel because my spouse was stranded with a flat tire out of state and all the service stations were closed for the night. Looked up the closest hotel and was rerouted to onlinebooking.com. Called to reserve, and had to hang up to call my spouse, only to find out that when he went to check in, they said he had not paid, so they charged him in person. When we told them we had already paid, they said we had to get the refund through the site. To be fair it was cheaper in person than on the site, but now I have spent 40 minutes on hold, and three separate attempts to call which ended with disconnection on their end, trying to get this resolved. Found the number I had called initially rerouted to a service unaffiliated with the first service, said they could not help me, then gave me the number that is only for new reservations again. This is obviously a predatory tactic taking advantage of people who are already experiencing a difficult situation in unfamiliar territory. If I had taken my own usual advice, I would have seen the 1-star rating on this site and avoided it to begin with.
Tip for consumers:
Don't use the site. It's not worth it.
Date of experience: September 26, 2022
Very grateful for the wonderful service I got from Ramses. He went above and beyond to gather the information I was looking for.
Date of experience: February 28, 2023
Lauren was extremely professional and extremely efficient. My reservation was booked easily within about 5 minutes.
Date of experience: January 23, 2024
Cesar was very helpful and professional and was able to find the group rate for the fundraising event we are attending
Date of experience: January 9, 2024
Neal was excellent! He was patient and kind and very experienced. He gave fast friendly service, & I was able to book right away. Super!
Date of experience: December 29, 2023
From start to finish was very nice, Joyce was very pleasant and guided me through the booking process.
Date of experience: December 14, 2023
Polite and knowledgeable. Quick and easy booking. Thanks!
Date of experience: May 21, 2024
Called to enquire regarding room rates and availability and was assisted promptly and efficiently 👍🏾
Date of experience: January 23, 2024
I just had a great experience with Juan. I needed to change my reservation due to a death in my family. He handled everything very professionally.
Date of experience: April 19, 2023
Joey was very helpful. Thank you. We truly appreciate all the help you gave us. He was able to help us find a hotel last minute.
Date of experience: March 12, 2023
I had a decent experience on the phone. But when I got to the hotel, it was a whole another price so that was very disappointing.
Date of experience: July 24, 2023
I have had a hard day and needed a place to stay last minute and David was so helpful and compassionate. I really appreciated his help.
Date of experience: June 15, 2023
Agent did an outstanding job booking reservation for our upcoming stay. He was very professional and answered all my questions. Totally satisfied!
Date of experience: February 2, 2024
Very polite honest and up front had a good conversation with her she explained everything very professional overall she needs a rise
Date of experience: November 25, 2023
Something is happening in Leesburg on the dates I need a room! Tometeo was so patient in helping me find alternate places. He was terrific
Date of experience: May 11, 2023
Amanda assisted me with making a reservation. She was polite and knew what she was doing. Great experience!
Date of experience: October 30, 2023
Everything was done very efficiently and she was very friendly she answered all my questions professionally and in detail
Date of experience: January 21, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Sarah, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To be clear, we do not have any affiliation with onlinebooking.com. To keep you information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline