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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Quick & accommodating. Charlie did a great job helping me find a place to stay in the area I was looking to find. Thanks!
Date of experience: May 9, 2023
Caroline was very helpful and took extra steps to address my unique request. She was lovely, thoughtful and genuine
Date of experience: January 5, 2024
Caesar was polite and very professional. He was determined to help me find accommodations to for my trip. Caesar you are awesome!
Date of experience: February 3, 2024
Neal was professional, curious & knowledgeable.
He was patient & answered all my questions.
Neal made booking hotel easy.
Thanks you
Date of experience: February 11, 2024
Neal was very professional, helpful and curious during the booking of reservation.
He was patient, and answered all my questions.
Neal make hotel booking easy. Great experience with book oinline
Thanls
Date of experience: February 11, 2024
Steeve was awesome. Listened to my needs. Helped me lengthen my needs for the wedding and helped we take care of the extra room for UK GUEST!
Date of experience: April 17, 2024
Very pushy not explaining prices for conjoined room besides repeating are you gonna book its 59 to 193 a night then hung up on me
Date of experience: February 29, 2024
Overall very quick and easy booking process. Brandon was very polite and helpful with all of my questions.
Date of experience: January 26, 2024
The agent is very professional and helpful. I am very pleased with the service. He should get a bonus.
Date of experience: December 11, 2023
The young msn was courteous & patient since I was traveling in a car & it was noisy & had to ask him to repeat questions.
Date of experience: February 13, 2024
I was charged more than half of the room rate in "fees" The room was 349 and the fees were 200. No one answers the support 888# and the chat bots are terrible. COMPLETE SCAM FRAUDS
Tip for consumers:
SCAM, FRAUDS, TERRIBLE CUSTOMER SERIVCE> STEER CLEAR
Products used:
NONE
Date of experience: May 8, 2023
Booking reservations went smoothly and Nicholas answered all of my questions. We're looking forward to our upcoming stay! Thank you!
Date of experience: February 27, 2024
First the connection was in Fort Lauderdale Florida but I wanted Paul's Valley Ok. Amy made the correction and all is well.
Date of experience: November 27, 2023
He was direct and willing to help we look forward to using your hotel in the near future. Hope your service at your hotel is equally satisfied.
Date of experience: July 11, 2023
Very helpful getting a room at the last minute! Representative was very nice and got the reservation made quickly.
Date of experience: August 5, 2023
Excellent! I have stayed here before and was very happy with my experience! I wanted to stay here again!
Date of experience: March 24, 2023
Super great, thoughtful, and a nice experience to compete my reservation.
Date of experience: June 5, 2024
Cory was proficient sufficient and efficient he explained everything and help me to understand and get my reservations made
Date of experience: August 17, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
