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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Booked a room for upcoming Marine graduation. Agent was very helpful and courteous. Nice experience.
Date of experience: January 30, 2024
Edgar was super helpful in finding our dog and us a place to stay at the last minute. He tried multiple hotels with an eye for price as well.
Date of experience: January 29, 2024
Not so good. Quoted much higher price than what I was later able to make directly through the hotel.
Date of experience: January 30, 2024
Laura was great! She was willing to look at several options and very helpful. A very pleasant experience!
Date of experience: June 5, 2023
Made it very simple and easy! Answered my questions and booked our stay quickly! He was very polite.
Date of experience: October 3, 2023
Damien was professional but all he did was refer me to another department and they told me to call the bank
Date of experience: December 20, 2023
Gal was very pleasant and very patient. Helped locate right hotel and deal with card number input issue.
Date of experience: August 15, 2023
I was charged twice the normal room rate, promised a gift I never received, and later found out I was speaking with someone from Bancock rather than NC! I will NEVER use this website again!
Date of experience: August 19, 2023
Overall, I was made to feel safe and comfortable with my planning. Very very accommodating and kind person.
Date of experience: August 24, 2023
Had no problems with the representative and listened to all my requests and answered all questions without hesitation
Date of experience: June 20, 2023
The agent was able to quickly find me a room. The agent was personable and helpful. I would use this service again.
Date of experience: June 29, 2023
They pretend to be the hotel, be aware of them being a fraud.
If you book with them you lose your money.
Products used:
none.
Date of experience: September 29, 2023
We actually call the wrong hotel. Figured it out at the end. He was wonderful and pleasant the entire call.
Thank you.
Date of experience: July 7, 2023
She was so patient on the phone with us. It took a while to get us registered and she was really good
Date of experience: July 5, 2023
John Paul was extremely helpful. I am a senior citizen and don't always understand technology, but he was very patient and helpful.
Date of experience: March 7, 2023
Grace was very nice to deal with, Very friendly and knowledgeable and fast. She made me feel very comfortable making this reservation.
Date of experience: July 18, 2023
Excellent service. Darla was very pleasant to talk to and able to book my rooms and take care of all the information needed in a short time.
Date of experience: November 8, 2023
Very helpful and helped calm me down in a anxiety attack and wanting to help find the best price was very helpful
Date of experience: July 25, 2023
I just spoke with Dawn and was able to book a room with no problems. She was so helpful and very nice!
Date of experience: July 22, 2023
I booked my reservation with Megan. She was very sweet and kind. She went over all the details of the reservation to make sure I was satisfied.
Date of experience: December 19, 2023
I had a basic question about some amenity listed on line. The rep researched the item and quickly had the answer. A+
Date of experience: August 11, 2023
Jennifer was awesome, she found us a great deal on a hotel room and was eager to help us in any way.
Date of experience: August 10, 2023
Fast, easy and very helpful. I have never found a motel that I wanted in my price range so easy and quick.
Date of experience: August 17, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
