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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I needed a specific room for me and my wife for a business meeting for 2 nights and Lauren was courteous and efficient - and also pleasant! Thanks!
Date of experience: January 30, 2024
Cesar was very helpful and professional and was able to find the group rate for the fundraising event we are attending
Date of experience: January 9, 2024
Very polite honest and up front had a good conversation with her she explained everything very professional overall she needs a rise
Date of experience: November 25, 2023
Kellee was very professional and helpful.
As well as pilot it was pleasure talking with her on our booking.
Date of experience: March 18, 2024
Great customer service and was extremely helpful helping me in the process. I will definitely recommend this hotel.
Date of experience: February 14, 2024
Gal was very pleasant and very patient. Helped locate right hotel and deal with card number input issue.
Date of experience: August 15, 2023
I was charged twice the normal room rate, promised a gift I never received, and later found out I was speaking with someone from Bancock rather than NC! I will NEVER use this website again!
Date of experience: August 19, 2023
Amanda assisted me with making a reservation. She was polite and knew what she was doing. Great experience!
Date of experience: October 30, 2023
Made it very simple and easy! Answered my questions and booked our stay quickly! He was very polite.
Date of experience: October 3, 2023
Overall, I was made to feel safe and comfortable with my planning. Very very accommodating and kind person.
Date of experience: August 24, 2023
Lauren was extremely professional and extremely efficient. My reservation was booked easily within about 5 minutes.
Date of experience: January 23, 2024
Laura was great! She was willing to look at several options and very helpful. A very pleasant experience!
Date of experience: June 5, 2023
Had no problems with the representative and listened to all my requests and answered all questions without hesitation
Date of experience: June 20, 2023
Staff Diane is very pleasant lady, very helpful looking for my reservation and very friendly, thank u Diane appreciated your help thanks
Date of experience: June 15, 2023
I had a basic question about some amenity listed on line. The rep researched the item and quickly had the answer. A+
Date of experience: August 11, 2023
I just spoke with Dawn and was able to book a room with no problems. She was so helpful and very nice!
Date of experience: July 22, 2023
Fast, easy and very helpful. I have never found a motel that I wanted in my price range so easy and quick.
Date of experience: August 17, 2023
Very helpful and helped calm me down in a anxiety attack and wanting to help find the best price was very helpful
Date of experience: July 25, 2023
Really, the experience was exceptional. David worked with me, and the family to get the best option for us. Thank you David
Date of experience: June 15, 2023
Arlene worked hard to find me a hotel stay which I had been looking for a place for over a week! Yay!
Date of experience: March 2, 2023
They pretend to be the hotel, be aware of them being a fraud.
If you book with them you lose your money.
Products used:
none.
Date of experience: September 29, 2023
John Paul was extremely helpful. I am a senior citizen and don't always understand technology, but he was very patient and helpful.
Date of experience: March 7, 2023
Was a very good experience. Smooth and seamless. Was given the best price and room booked and Paid all at one time.
Date of experience: September 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
