- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Kellee was friendlyC knowledgeable and made the booking experience a quick and easy one. Well done Kellee
Date of experience: April 7, 2024
Horrible I was told by Katherine that I could have a room even though it was 12:45 but not so. I paid 150 dollars for a room I can't use
Date of experience: October 4, 2023
Very good experience thank you. I come here often because the rooms are clean and the noise is low, very good
Date of experience: October 19, 2023
Excellent service easier than navigating on the web
Date of experience: May 20, 2024
Jennifer was very helpful and efficient. Thank you!
Date of experience: May 19, 2024
She was friendly and efficient at getting us booked!
Date of experience: May 20, 2024
He was cordial, efficient and friendly! It was a easy process. I was able to book the rooms i needed quickly.
Date of experience: October 11, 2023
Very professional and courteous. Great job. He helped me with an over the phone reservation and made the experience very enjoyable.
Date of experience: March 11, 2023
Joyce was very pleasant and professional, and got my reservation fixed and confirmed in very short time with a great attitude.
Date of experience: July 8, 2023
Booking on the phone was very easy. Giovanna was very nice and answered all of my questions. Easier than booking online.
Date of experience: March 5, 2023
Took be through the whole program.told what I was getting for fee.show where to go to see what we were getting
Date of experience: June 1, 2023
The customer service rep was very pleasant and provided me with options for booking and made the process simple and easy.
Date of experience: August 3, 2023
Very pleasant, professionalism and friendly reservation service, glad to talk with a real person with a heart and soul...
Date of experience: December 25, 2023
Awesome. Love her! So easy. So kind. So understanding. Never had this experience before making a reservation. She deserves a raise!
Date of experience: June 18, 2023
Wonderful experience! So nice and so helpful. She made things so easy for me and answered my questions about the hotel.
Date of experience: March 7, 2023
Trisha was very nice and efficient. Very clear on everything. I enjoyed my talk with her. She was courteous and pleasant.
Date of experience: September 3, 2023
She helped me perfectly and relieved my stress. My wait time was minimal and Justine was a pleasure to speak with.
Date of experience: September 7, 2023
Experience in hotel reception and really good he did I'll send the job and provide me with all the information and I command him on the job
Date of experience: July 22, 2023
Could not find phone number for Wendover location. Brittany was very helpful finding a number for me.
Date of experience: September 18, 2023
Informative and to the point. I was unable to book a room, however, I was offered a link to be placed on a standby status.
Date of experience: January 2, 2024
Micheal was kind, knowledgeable, and took the time to understand our situation. He was quick and efficient.
Date of experience: March 26, 2023
Reservation went well; however, I specifically asked if there was a pool and was told yes. There is no pool! This is not acceptable!
Date of experience: July 11, 2023
Lauren was awesome. She was patient, kind, and incredibly motivated to find what I was looking for at the price I wanted to pay.
Date of experience: May 22, 2023
Excellent experience! Dawn spoke very clearly and slowly allowing me to understand and agree to the reservation
Date of experience: July 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
