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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Joel was very helpful, patient, and understanding of my needs. Answered all my questions. Thank you Joel
Date of experience: July 11, 2023
Giovanna was very nice, explaining things along the way making sure that I understood everything. She ensured that I was getting the best price.
Date of experience: July 20, 2023
I needed lodging for the evening and the gentleman on the phone was able to procure me access to the last available room. Thankfully
Date of experience: June 2, 2023
The agent provided me with incorrect information he gave me the number for Hilton instead of Marriott
Date of experience: August 4, 2023
Miguel was very helpful. He told me all the choices I had and explained all the details. Very well, it was an easy experience.
Date of experience: August 1, 2023
I am very pleased with my call, she helped me settle a very good hotel with what I needed for myself and my son
Date of experience: March 20, 2023
Amanda took my call and she was exceptional! She was very nice, knowledgeable, and answered all my questions. Just booked my room!
Date of experience: December 26, 2023
Carlos was very helpful and professional. He was a pleasure to work with and was able to find our rooms on short notice. Thank you Carlos!
Date of experience: September 26, 2023
I had a good experience because the representative got me a hotel and a price that I am comfortable with.
Date of experience: July 1, 2023
Best experience I had in reserving a room. She was courteous, patient and effective. She fulfilled my needs in a timely manner. She deserves a raise!
Date of experience: March 24, 2023
Very nice lady and very understanding & helpful. She knew what we were looking for and she got room reserved
Date of experience: May 22, 2023
Francis mislead me thinking a room was available in addition to him putting the wrong room in after I told him what I wanted in particular.
Date of experience: July 10, 2023
Without Martin, I likely would have chosen another hotel. I am glad at the choice I made! Thank you, Martin!
Date of experience: July 8, 2023
I was not able to get the hotel that the Bride and groom suggested, but he was able to book me at a hotel near by
Date of experience: March 23, 2023
Agent was very courteous, answered all my questions and was very polite and professional even when I made an error.
Date of experience: March 24, 2023
I was trying to get a room. Ashley was very helpful. I would be planning to use this way of getting a room in the future.
Date of experience: July 18, 2023
Easy to understand and he listened to and understood my needs and special requests. Highly satisfied with his customer service.
Date of experience: July 23, 2023
Spoke to Edgar very helpful and searched for a room for me with my requirements found me one very happy
Date of experience: April 11, 2023
Lydia was excellent and went above and beyond to find a room for my husband and me. Thank you Lydia!
Date of experience: June 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
