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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Damien was professional but all he did was refer me to another department and they told me to call the bank
Date of experience: December 20, 2023
Very nice lady and very helpful I don't ever do this my wife usually does it and couldn't get a nicer person
Date of experience: July 22, 2023
I spoke with Julie. She is very kind and very pleased with her skiing of how to treat costumers over the phone.
Date of experience: March 30, 2023
Called to enquire regarding room rates and availability and was assisted promptly and efficiently 👍🏾
Date of experience: January 23, 2024
Wouldn't listen. Kept interrupting me. Told me in no uncertain terms that the price will only go up the later it gets.
Date of experience: August 4, 2023
I spoke on the phone with Megan. She was very professional and helpful, and gave me all the information I needed.
Date of experience: December 13, 2023
Richard was very kind and very throughout! This was probably the easiest reservation I've ever completed over the phone! Thank you!
Date of experience: December 6, 2023
Joyce was extremely helpful and professional. She was extremely kind and did a wonderful job helping me book my travel.
Date of experience: January 2, 2024
Horrible I was told by Katherine that I could have a room even though it was 12:45 but not so. I paid 150 dollars for a room I can't use
Date of experience: October 4, 2023
The customer service rep was very pleasant and provided me with options for booking and made the process simple and easy.
Date of experience: August 3, 2023
He was cordial, efficient and friendly! It was a easy process. I was able to book the rooms i needed quickly.
Date of experience: October 11, 2023
Agent did an outstanding job booking reservation for our upcoming stay. He was very professional and answered all my questions. Totally satisfied!
Date of experience: February 2, 2024
Joyce was very pleasant and professional, and got my reservation fixed and confirmed in very short time with a great attitude.
Date of experience: July 8, 2023
Awesome. Love her! So easy. So kind. So understanding. Never had this experience before making a reservation. She deserves a raise!
Date of experience: June 18, 2023
Very good experience thank you. I come here often because the rooms are clean and the noise is low, very good
Date of experience: October 19, 2023
Took be through the whole program.told what I was getting for fee.show where to go to see what we were getting
Date of experience: June 1, 2023
Trisha was very nice and efficient. Very clear on everything. I enjoyed my talk with her. She was courteous and pleasant.
Date of experience: September 3, 2023
Booking on the phone was very easy. Giovanna was very nice and answered all of my questions. Easier than booking online.
Date of experience: March 5, 2023
Wonderful experience! So nice and so helpful. She made things so easy for me and answered my questions about the hotel.
Date of experience: March 7, 2023
She helped me perfectly and relieved my stress. My wait time was minimal and Justine was a pleasure to speak with.
Date of experience: September 7, 2023
Very professional and courteous. Great job. He helped me with an over the phone reservation and made the experience very enjoyable.
Date of experience: March 11, 2023
Experience in hotel reception and really good he did I'll send the job and provide me with all the information and I command him on the job
Date of experience: July 22, 2023
Everything was done very efficiently and she was very friendly she answered all my questions professionally and in detail
Date of experience: January 21, 2024
Could not find phone number for Wendover location. Brittany was very helpful finding a number for me.
Date of experience: September 18, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
