- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very good experience with Claudia making reservations for me. Very professional and polite also very personable.
Date of experience: August 29, 2023
The representative was easy to understand and thorough while booking the reservation. She was also friendly!
Date of experience: August 30, 2023
Chris was very friendly and helpful. Answered all of my questions and worked quickly and efficiently
Date of experience: March 5, 2023
She was most helpful and went the extra distance to provide hotel address
Date of experience: May 18, 2024
Christian was great. He was thorough and polite. He listened and addresses each concern being sure I felt comfortable.
Date of experience: November 1, 2023
Zoila was very knowledgeable, professional and courteous. I appreciated her patience with the matter.
Date of experience: January 4, 2024
I was unprepared with my funds. I had to put money on my card to be able to cover the costs. Genesis is the best!
Date of experience: February 22, 2023
Booking through the toll free number was very easy and quick. Representative was very knowledgeable and very nice.
Date of experience: December 22, 2023
Cory was friendly and responsive to my needs. He was very helpful and very competent and provided fast service. A pleasant experience.
Date of experience: May 25, 2023
Professional service with a lot of patience, She has a good presence dealing with public. A definite 10/10 score.
Date of experience: July 3, 2023
Our experience with the representative was great.He explained everything to us and made us feel like our business is important to us.
Date of experience: March 17, 2023
Brandon did a great job on Thursday as we needed help finding a hotel. We got a room on our own then but he was definitely a great help!
Date of experience: July 13, 2023
She took time with me to confirm the location was close to the person I wanted to visit and was very pleasant.
Date of experience: April 8, 2023
I spoke to Edgar to make a reservation, and he was polite, quick, and efficient. I highly recommend using this reservation service!
Date of experience: June 1, 2023
Excellent. The receptionist I spoke with was clear, concise and kind. I had no issues with her and was thankful for that.
Date of experience: August 17, 2023
Very polite and very informative. Knows her stuff. Would like to talk to her again when booking a room
Date of experience: May 7, 2023
Tracie was great. She was relatable and she did everything she could to give me options inside my budget.
Date of experience: September 19, 2023
Carlos was very helpful. My experience was very pleasant. We are looking forward to our visit. Thank you Carlos!
Date of experience: September 5, 2023
Simple. Clearly understood. Pleasant. No issues with booking the rooms, and the ease of inputting the payment process was nice and simple.
Date of experience: February 27, 2023
Was understanding and helpful. He was able to accommodate me and my family. He explained the process and answered all my questions. Thank you!
Date of experience: July 1, 2023
Received very professional service from Louis Jean. Very attentive and competent customer service and booking agent.
Date of experience: December 4, 2023
I was told that the age policy was 18+ when it was in fact 21+. I asked multiple times to make sure this was the case when it was in fact not
Date of experience: July 26, 2023
Very friendly and helpful completing a last minute Christmas Day reservation so we could avoid traveling home due to inclement weather.
Date of experience: December 26, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
