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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Best experience I had in reserving a room. She was courteous, patient and effective. She fulfilled my needs in a timely manner. She deserves a raise!
Date of experience: March 24, 2023
She was flexible and answered my questions. I made a mistake in the process and she helped adjust the reservation
Date of experience: August 21, 2023
Francis mislead me thinking a room was available in addition to him putting the wrong room in after I told him what I wanted in particular.
Date of experience: July 10, 2023
I was not able to get the hotel that the Bride and groom suggested, but he was able to book me at a hotel near by
Date of experience: March 23, 2023
Very nice lady and very understanding & helpful. She knew what we were looking for and she got room reserved
Date of experience: May 22, 2023
I had a good experience because the representative got me a hotel and a price that I am comfortable with.
Date of experience: July 1, 2023
Booking went smoothly for room, assistant was able to assist with checking other hotels for me for the rite room
Date of experience: August 2, 2023
Darryl went above and beyond to find a place that worked within our parameters and our family. Thank you, Darryl!
Date of experience: January 31, 2023
Lydia was excellent and went above and beyond to find a room for my husband and me. Thank you Lydia!
Date of experience: June 4, 2023
Informative and to the point. I was unable to book a room, however, I was offered a link to be placed on a standby status.
Date of experience: January 2, 2024
Agent was very courteous, answered all my questions and was very polite and professional even when I made an error.
Date of experience: March 24, 2023
Excellent customer service provided by the representative. She was courteous, polite and professional
Date of experience: January 24, 2024
Jennifer was most helpful and answered all my questions in a cheerful and loving manner.
It was a beautiful experience.
Date of experience: August 9, 2023
I was trying to get a room. Ashley was very helpful. I would be planning to use this way of getting a room in the future.
Date of experience: July 18, 2023
Very patient and informative. Called a property to get fees for pets. Very helpful in finding a suitable hotel in a great area
Date of experience: August 14, 2023
Agent was great took time to locate a place with in the area I requested. Took time to find exactly what I needed.
Date of experience: July 26, 2023
Rebecca is Phenomenal, very Professional, patient and polite! Thank you, Rebecca! Enjoy your weekend, the rest of the summer and the years ahead!?
Date of experience: July 27, 2023
It was great. He gave me the answers that I was looking for quickly and efficiently. He was also very friendly and cheerful.
Date of experience: January 22, 2023
Kimberly was so helpful in finding my sister & I a hotel for our stay in Minnesota in June. She was so pleasant.
Date of experience: February 28, 2023
I never give five stars but because there was no problem at all and it was very fast and hassle free I will give five stars excellent job.
Date of experience: March 6, 2023
Ramses was polite and efficient. He didn't have a room on the night I needed but was great on booking a room nearby.
Date of experience: March 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
