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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
The support was Great!
I got the room I wanted.
I wish all the people I talked to about my trip were half as good as Jeannie was.
Date of experience: February 3, 2023
Eric was an awesome assistance in my reservation process.He was very active in assisting me with my reservation queries.
Date of experience: June 23, 2023
Was impressed with the answers to my questions person I spoke to was courteous and helpful to my needs
Date of experience: June 28, 2023
Zoila was professional and helpful. Online it did not have my dates, but calling took care of it.Thank you!
Date of experience: December 9, 2023
The Person doing the reservation. Was very nice. Yes to talk to and pleasant made the reservation process enjoyable
Date of experience: May 26, 2023
The customer service is terrible. There is no transparency. There is no thoroughness. They just book and leave you hanging.
Date of experience: July 25, 2023
Giovanna was nice, and super explanatory about directions and address! She was very helpful and friendly
Date of experience: June 17, 2023
The receptionist very helpful, professional and very patient listening and answering questions.
Thanks,Carl
Date of experience: July 10, 2023
The service was very good. I enjoyed my stay. My family and I both enjoy the room. The staff was very friendly
Date of experience: September 19, 2023
This Best Western is by far the best. Clean spacious rooms and the service by the staff is top notch.
Date of experience: August 17, 2023
Very pleasant, and efficient. He was very polite and professional with his conversation and booking.
Date of experience: April 1, 2023
Junior was very helpful. He was able to respond to all my queries and was able to find suitable options.
Date of experience: April 1, 2023
Pleasant voice, very professional ….answered my question without trying to sell me something and was not pushy an amazing experience. Thanks!
Date of experience: November 27, 2023
I'm happy to do business with you thank you for everything and I will continue to do business with you
Date of experience: April 15, 2023
Wow! What a helpful pleasant young man. Very detailed! Very helpful new information extremely helpful!
Date of experience: March 1, 2023
Jennifer was extremely helpful! Stuck with me till i got what i needed
Date of experience: May 13, 2024
Raul was very accommodating and informative and was perfect with his interaction with us. Very courteous.
Date of experience: July 19, 2023
Lisa was extremely helpful helping me.find a hotel room.for my 19 year old son. She went above and beyond
Date of experience: November 18, 2023
Other than being disappointed in your cancellation policy, the lady who waited on us, did a good job
Date of experience: November 15, 2023
Absolutely amazing help Amanda provided to me. She represents the top level of service everyone deserves. 5 TAR SERVICE! Thank you Amanda!
Date of experience: June 15, 2023
Very clear, concise and polite. Went over everything in detail. Found us the rooms we were looking for at a great price!
Date of experience: October 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
