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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very polite and very informative. Knows her stuff. Would like to talk to her again when booking a room
Date of experience: May 7, 2023
Tracie was great. She was relatable and she did everything she could to give me options inside my budget.
Date of experience: September 19, 2023
Our experience with the representative was great.He explained everything to us and made us feel like our business is important to us.
Date of experience: March 17, 2023
Was understanding and helpful. He was able to accommodate me and my family. He explained the process and answered all my questions. Thank you!
Date of experience: July 1, 2023
I was told that the age policy was 18+ when it was in fact 21+. I asked multiple times to make sure this was the case when it was in fact not
Date of experience: July 26, 2023
Very wonderful service from the time the call started till the end all questions were answered and received the best service
Date of experience: September 1, 2023
I cannot brag enough on this young man who was so helpful and everywhere and pleasant and sweet and Manor Lane!
Date of experience: September 6, 2023
Great experience from start to finish. I hope to always have this type of service on my next call.
Date of experience: April 27, 2024
The woman I spoke with was polite, and professional. She found a room at a rate I was pleased with quickly
Date of experience: January 18, 2023
My experience with Giovanna was very pleasant. She was very professional at what she told me for my reservation. Keep her.
Date of experience: July 9, 2023
I had a very good experience, explained everything in detail. Very nice and friendly! Very good customer service.
Date of experience: February 26, 2023
She resolved all my problems
I had to reschedule my reservations and she facilitated for me to get what i needed
Date of experience: April 15, 2023
Rolando was professional and friendly. He repeated the entire reservation and was very patient. Made the process seamless
Date of experience: September 18, 2023
Got a text confirmation for reservation and then got a text that it was canceled with no explanation.
Date of experience: August 3, 2023
Good job, good personality. Helpful in finding my husband and I and 3 grandchildren a decent room for a decent price
Date of experience: March 5, 2023
I am fantastic, I feel better today. I feel much better and calmer after hanging up the call, Diego is very kind and gentle. Thank you so much
Date of experience: September 13, 2023
She was great. I was in a hurry she was patient and made sure I was satisfied before we finished. Great voice easy to talk too. Dale
Date of experience: September 13, 2023
Booking through the toll free number was very easy and quick. Representative was very knowledgeable and very nice.
Date of experience: December 22, 2023
She was very good and helpful! She answered my questions and was patient. She looked for ways to meet my needs with which town and pricing.
Date of experience: April 10, 2023
Received very professional service from Louis Jean. Very attentive and competent customer service and booking agent.
Date of experience: December 4, 2023
It was a very good service, the attention that was given to me was very professional, an excellent person to serve the client.
Date of experience: February 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
