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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
The lady was very helpful and great customer service.
Date of experience: October 4, 2024
Alexandre was helpful and answered every question I had about acquiring a hotel on late notice.
Date of experience: October 4, 2024
The person I spoke to did a great job and helped me in making my reservation.
Date of experience: October 8, 2024
Extremely helpful! Great customer service. Worked to make sure all my needs were taken care of.
Date of experience: October 7, 2024
Pleasant attitude. Answered all questions. Very helpful.
Date of experience: October 28, 2024
Very pleasant gentleman on the phone. Handled everything efficiently and fast.
Date of experience: November 6, 2024
I had trouble following directions and Tyler was very patient with me
Date of experience: November 5, 2024
Excellent service. Knowledgeable responses to my questions.
Date of experience: November 6, 2024
Courteous, friendly, helpful, knowledgeable, respectful,
Date of experience: November 14, 2024
He was very helpful in securing a room for me, and explaining the charges.
Date of experience: November 14, 2024
Tyler was very helpful and met my requests! Very polite!
Date of experience: September 4, 2024
Very patient and helpful. Stayed with me til problem was resolved.
Date of experience: September 4, 2024
Very helpful and courteous staff person. Thank you for your assistance.
Date of experience: September 4, 2024
James booked 2 reservations for Madison Ms and booked a 3rd reservation for Madison Wi.
I was not notified of the non refundable state changed in Wi nor did I request it. Now I still need to book a reservation for those 2 nights and I do not have my refund. I am now being tossed around and was told I need to wait 24-48 hrs
Date of experience: June 13, 2024
I was booked the wrong day. Told rep indeed hotel tonight due to flight cancellation. I was told there would be airport shuttle. There was not.
Date of experience: July 23, 2024
He was very helpful and efficient and friendly and got me the rooms I wanted
Date of experience: August 29, 2024
Pleasant to speak with and explained new procedures I was not familiar with.
Date of experience: August 25, 2024
Thank you so much to Alexandra who saved my trip to the Somerville Cambria! Without your assistance and kindness, we would've likely booked elsewhere.
Give this person a raise!
Date of experience: June 20, 2024
Booking agent, was so kind and patient to me. Excellent service!
Date of experience: August 28, 2024
Outstanding support by Lindsey! She provided great guidance and was very friendly. Kudos!
Date of experience: August 28, 2024
Concise to the Point fabulous service. Satisfied with purchase.
Date of experience: August 24, 2024
Very nice to talk with, and very pleasant conversation very informative
Date of experience: August 23, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
