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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Dana listened very patiently, tried to stay in price range but did give me other options while she was looking.
Date of experience: April 7, 2023
Emma is most courteous, accurate and helpful.I appreciate her calm,friendly yet business phone etiquette.
Date of experience: March 29, 2023
Experience was great very helpful pointed us in to the right direction. You should definitely give this woman a raise.
Date of experience: June 25, 2023
Wrangling an economy room in Boise apparently is difficult due to large ongoing activity- Amber gave it a good try.
Date of experience: June 21, 2023
Grace was very helpful, efficient and thorough, helping also with questions about the area. Good job!
Date of experience: May 12, 2023
I generally find booking a trip stressful but Georgette made it actually fun. Very helpful and pleasant.
Thank you for your time.
Date of experience: May 12, 2023
Becky was friendly, knowledgeable, patient, and resourceful. I can't think of any way she could have been better
Date of experience: March 22, 2023
Tamara was extremely helpful, and understood my minimal needs for accommodation.
Excellent customer service
Date of experience: June 27, 2023
The worst, I don't recommend this dump to anyone, very unprofessional they care less about you being inconvenienced
Date of experience: June 26, 2023
The person that took my reservation demonstrated superb communication skills and did an awesome job.
Date of experience: June 26, 2023
Very helpful and nice... she tried to accommodate my request but I ended up booking online because it was cheaper.
Date of experience: April 19, 2023
Friendly, and extremely helpful. Had been trying online all day to get a room. Was so. Glad I called.
Date of experience: June 30, 2023
Grace Checked various hotels, availability, prices, pictures, features, parking etc & was accommodating
Date of experience: July 6, 2023
Very pleasant & helpful attendant, Carolyn. The hotel we requested was not available, but she found us one nearby.
Date of experience: March 7, 2023
Carlos did a good job of helping me find an alternative location given the fact that thr original hotel is booked
Date of experience: May 20, 2023
Very helpful and pleasant I will most definitely look forward to customer service in booking again. Thank you
Date of experience: March 23, 2023
We needed a pet friendly hotel on very short notice. Rochelle came through for us in record time. Thank you!
Date of experience: July 13, 2023
Was unable to book a reservation. He took his time and located exactly what I needed. I'm coming into town for my mother's memorial service.
Date of experience: July 14, 2023
Brandon was so helpful, professional and kind. Did everything to accommodate my needs. I truly appreciate his help. Great customer service.
Date of experience: July 13, 2023
Ramses was outstanding with his customer service. I had a lot of questions that he answered promptly.
Date of experience: March 27, 2023
Nicole was efficient, knowledgeable, friendly & professional! Great Customer Service Skills!
Thank You!
Date of experience: March 23, 2023
I needed to guarantee that a family member had an easy time accessing the hotel. Candace did excellent. Thank you.
Date of experience: April 7, 2023
Christopher was very helpful in booking my reservation. Coming from out of town for a last minute event. He found us rooms.
Date of experience: April 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
