- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Zoila was very knowledgeable, professional and courteous. I appreciated her patience with the matter.
Date of experience: January 4, 2024
You're the greatest experience she knew how well her job well and let me know a professionally what I need to do and what I need to know
Date of experience: April 27, 2023
She was really nice and patient. Knowledgeable and I knew what I was asking for and also provided great options
Date of experience: March 2, 2023
I was inquiring about making a reservation and then was transferred when I was mid-sentence and subsequently hung up on
Date of experience: September 8, 2023
Mervin was great. He helped me fix my problem. He was polite, and listened to my problem and got it fixed quickly.
Date of experience: June 6, 2023
Very Good. Agent was very helpful and courteous. She also spoke clear English which was most helpful
Date of experience: May 26, 2023
The lady I spoke with with very nice and understanding of my situation and did the best she could to get me the best deal she was able to
Date of experience: May 2, 2023
Very professional and well informed
Explained all of the details and reviewed the complete booking and rooms
Date of experience: May 29, 2023
Very friendly and helpful completing a last minute Christmas Day reservation so we could avoid traveling home due to inclement weather.
Date of experience: December 26, 2023
The support was Great!
I got the room I wanted.
I wish all the people I talked to about my trip were half as good as Jeannie was.
Date of experience: February 3, 2023
Excellent clear communication and support. My online reservation would not process and I called I for support.
Date of experience: June 6, 2023
Was impressed with the answers to my questions person I spoke to was courteous and helpful to my needs
Date of experience: June 28, 2023
The customer service is terrible. There is no transparency. There is no thoroughness. They just book and leave you hanging.
Date of experience: July 25, 2023
Eric was an awesome assistance in my reservation process.He was very active in assisting me with my reservation queries.
Date of experience: June 23, 2023
The Person doing the reservation. Was very nice. Yes to talk to and pleasant made the reservation process enjoyable
Date of experience: May 26, 2023
Giovanna was nice, and super explanatory about directions and address! She was very helpful and friendly
Date of experience: June 17, 2023
Carolyn did an amazing job of booking the three rooms I needed in a timely manner. She was polite and thorough, which is always appreciated!
Date of experience: December 22, 2023
This Best Western is by far the best. Clean spacious rooms and the service by the staff is top notch.
Date of experience: August 17, 2023
The receptionist very helpful, professional and very patient listening and answering questions.
Thanks,Carl
Date of experience: July 10, 2023
Arturo knew exactly which hotel to recommend based on my needs. Great service!
Date of experience: June 1, 2024
The service was very good. I enjoyed my stay. My family and I both enjoy the room. The staff was very friendly
Date of experience: September 19, 2023
Heather was patient and kind helping me make last minute reservations for our family at a difficult time.
Date of experience: December 18, 2023
I'm happy to do business with you thank you for everything and I will continue to do business with you
Date of experience: April 15, 2023
Wow! What a helpful pleasant young man. Very detailed! Very helpful new information extremely helpful!
Date of experience: March 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
