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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,703 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very pleasant, and efficient. He was very polite and professional with his conversation and booking.
Date of experience: April 1, 2023
Junior was very helpful. He was able to respond to all my queries and was able to find suitable options.
Date of experience: April 1, 2023
Zoila was professional and helpful. Online it did not have my dates, but calling took care of it.Thank you!
Date of experience: December 9, 2023
Absolutely amazing help Amanda provided to me. She represents the top level of service everyone deserves. 5 TAR SERVICE! Thank you Amanda!
Date of experience: June 15, 2023
Pleasant voice, very professional ….answered my question without trying to sell me something and was not pushy an amazing experience. Thanks!
Date of experience: November 27, 2023
Raul was very accommodating and informative and was perfect with his interaction with us. Very courteous.
Date of experience: July 19, 2023
Other than being disappointed in your cancellation policy, the lady who waited on us, did a good job
Date of experience: November 15, 2023
Lisa was extremely helpful helping me.find a hotel room.for my 19 year old son. She went above and beyond
Date of experience: November 18, 2023
Tamara was extremely helpful, and understood my minimal needs for accommodation.
Excellent customer service
Date of experience: June 27, 2023
Julie provided outstanding customer service and support. She was very helpful in not only getting reservations but reward's point for the best rates
Date of experience: March 31, 2023
Very polite, understanding and helpful, to bad he doesn't work for American Airlines; they could definitely use the help.
Date of experience: September 22, 2023
Very helpful, polite etc. thanks. Why do I have to enter 50 f'ing characters. You should make this part easier.
Date of experience: August 12, 2023
I generally find booking a trip stressful but Georgette made it actually fun. Very helpful and pleasant.
Thank you for your time.
Date of experience: May 12, 2023
Grace was very helpful, efficient and thorough, helping also with questions about the area. Good job!
Date of experience: May 12, 2023
My wife had to have emergency surgery and we needed a room after she was discharged. D did an outstanding job locating us lodging.
Date of experience: February 10, 2023
Grace Checked various hotels, availability, prices, pictures, features, parking etc & was accommodating
Date of experience: July 6, 2023
Experience was great very helpful pointed us in to the right direction. You should definitely give this woman a raise.
Date of experience: June 25, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
