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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great customer service, friendly, attentive, genuinely cared about making our stay the best experience!
Date of experience: August 18, 2023
Great an very real n respectful honest was trying to help my every need so that I could get this room.
Date of experience: August 17, 2023
He was very professional and extremely helpful. Looked up multiple rooms to get me the best price available.
Date of experience: June 14, 2023
My wife had to have emergency surgery and we needed a room after she was discharged. D did an outstanding job locating us lodging.
Date of experience: February 10, 2023
Tamara was very professional and friendly while explaining the process. What to expect when i arrive...
Date of experience: April 14, 2023
Called customer service to book a room for my son. Carlos was very professional and nice. Made the booking experience uncomplicated
Date of experience: March 10, 2023
Richard provided excellent customer support and addressed all my questions about an upcoming reservation.
Date of experience: August 24, 2023
Agent said he doesn't have the visibility for my request being full refund. But was cordial and empathetic!
Date of experience: August 21, 2023
Cory was really helpful in not only getting us a room but making sure we booked at the correct location.
Date of experience: June 16, 2023
Stephanie got us a room booked at the last minute when I called. All other hotels were full she was very helpful and patient
Date of experience: June 15, 2023
Denise was very informative and handled things in a properly timing manner. She provided the best service possible.
Date of experience: June 15, 2023
Julie provided outstanding customer service and support. She was very helpful in not only getting reservations but reward's point for the best rates
Date of experience: March 31, 2023
Garcia was very friendly, helpful and knowledgeable. Great experience with his excellent customer service.
Date of experience: August 25, 2023
Very professional, helpful and informative. I give him a that boy. Great individual. Thank for your help.
Date of experience: April 15, 2023
I called to reserve an overnight stay at a Motel 6, Maria was more than helpful in securing my reservations for two rooms as needed.
Date of experience: August 29, 2023
Excellent! Thank you!
Edgar helped me navigate
Reserving online. He was very courteous and pleasant.
Date of experience: August 28, 2023
The agent, Jeannie was pleasant and very helpful with a tough reservation for sold out event. Thank you.
Date of experience: August 31, 2023
Great customer service, he politely gave information. Made sure I was aware and provided respectful attitude. Thank you!
Date of experience: February 26, 2023
Rebekah was extremely knowledgeable and very detailed…,Wonderful service… Her kindness made the experience enjoyable. Looking forward to our stay.
Date of experience: June 19, 2023
Very polite and accommodating. I want a specific room to celebrate an anniversary. He took care of all my needs
Date of experience: September 2, 2023
The scheduler Cesar Herman did an amazing job when I book on line tonight. He is detail oriented and friendly.
Date of experience: August 31, 2023
She was really helpful. Called back when I lost the call right before we were almost done got me a better rate after some research.
Date of experience: September 6, 2023
Heather was polite, professional, pleasant and patient while helping to find the hotel booking that we needed.
Date of experience: February 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
