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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Quick and painless. Great customer service. I usually do things on line, but the online booking kept going a loop.
Date of experience: March 2, 2023
Thought I was booking directly with the Hotel. They scam you with the phony URL first, then when you go to the billing page it switches to Bookonline. I needed to cancel the next day, 2 weeks out total, they said no refunds PERIOD.
Absolute BS, It wasn't even booked for more than 24 hours. It was still showing "pending on my Bank Account. So I am Disputing the charges and WILL NEVER USE THIS FRAUDULENT CRIMINAL SITE AGAIN! There needs to be an investigation into this scam website!
Tip for consumers:
NEVER USE THIS SITE, ITS A SCAM
Products used:
none
Date of experience: July 11, 2022
Kaneshia was very professional and did a wonderful job finding me a room at a reasonable price. Made things so easy
Date of experience: July 31, 2023
When my first choice hotel was not available Kaneshia did a wonderful job of finding a place that fit my needs.
Date of experience: May 3, 2023
Raul was most courteous and made booking so easy. He ran down my options and I was able to choose what I needed. Nice snd easy!
Date of experience: February 15, 2024
I needed a hotel in Hagerstown MD, she booked a non refundable room in Washington DC, no where near Hagerstown
How can you people do that, she said it was a 10th of a mile from Hagerstown not true
Date of experience: July 9, 2023
Excellent booking agent! Helpful and detail-oriented.
Date of experience: May 16, 2024
Rachel was smart, informative, knowledgable, and very polite and responsive.
Excellent customer service
Date of experience: February 6, 2024
Just needed rated for specific date and if choice points would help. Corey was able to quickly and politely able to give info I neede!
Date of experience: August 22, 2023
Patrick was a tremendous help in securing my hotel room and made the process simple and easy.
Date of experience: April 19, 2024
I had an inquiry about the reservation I was making on a hotel website and thought that I had called the hotel reservation agent. I had quickly googled reservation number for the hotel I was booking with and this was the number that came up. The agent who answered said hello, I see you are trying to make a reservation at the MADE hotel, he did not answer saying he was from "Booking Online". I explained that I was on the hotel website, making a reservation and had a question regarding the rate and wondered if the hotel could accommodate my request. The agent told me that he was unable to accommodate but could help me book the stay as rooms were at a premium. I explained I had it on the hotel website and had already entered all my particulars but would be equally happy for him to book it for me. Once again, I assumed he worked for the hotel. At no point, did the agent say he was from "Booking online" and at no point did he say there would be a service charge for me to use his services. I feel that the entire service provided was dishonest and fraudulent. The agent took advantage, knowing full well from tge enquiries that I made that I believed I was speaking to a hotel agent.
When I realized I had not booked directly through the hotel I was furious. I reached out to booking.com and as it was too close to my departure, I was hesitant to attempt to cancel the reservation as I knew I would likely incur further costs therefore I contacted Booking.com and requested they refund the booking costs but they were unwilling to and did not address or acknowledge any responsibility. Thankfully the hotel was excellent and said that sadly this type of fraudulent behaviour happens frequently.
It has taught me a lesson in the future and hope that others take note.
Date of experience: June 19, 2023
I had a very nice experience talking to Lucecita while she booked my rooms. She is very friendly and professional.
Date of experience: March 7, 2023
I needed a new hotel after my reservation was canceled by the hotel and was helped to find another one.
Date of experience: January 27, 2023
My experience booking with BookOnline was very pleasant and was professionally done by Juan! Thanks very much.
Sincerely, David Singer
Date of experience: June 18, 2023
Thanks to Ana Victoria of BookOnline, she 'SAVED' The Day for me to be able to Book my mini-vacation at The Springhill Suites By Marriott Hotel in Corona, Ca. From Mon. 8/7/23-Sat. 8/12/23, for my 5th. Anniversary with my Boyfriend!:-D
Ms. Ana Victoria LITERALLY 'STAYED' on the phone with me while I drove over to the Food 4 Less Grocery Market, so that I could go INSIDE the Grocery Store to the Money Tree Check Cashing Outlet, and put money on the Netspend Reloadable Debit Card, so that I could 'Book' my Hotel stay with BookOnline to pay for my Hotel Suite, and NOT 'LOSE' my Reservation for the King Bed, Studio, Hotel room!
THANK YOU, EVER SO MUCH Ms. Ana Victoria of BookOnline!
You were so Professional, Efficient, Kind, and Patient with me so that the Reservation could be COMPLETE!
THANK YOU, EVER SO MUCH, Ms. Ana Victoria!
I am going to Book a Hotel Reservation 'AGAIN' in The 'Future' through BookOnline, because Their Employees have EXCELLENT Customer Service!
Another SATISFIED, Customer of BookOnline!
-Valerie Lynette McNulty
Date of experience: August 10, 2023
Jamie did a wonderful job booking our reservation.
He was very polite and knowledgeable.
Date of experience: May 13, 2024
Quick and easy process with Zoila during my out of town trip.
Date of experience: May 14, 2024
Excellent professional courteous helpful and checked for accuracy
Date of experience: May 14, 2024
I was looking for a hotel room for 3 nights in Loma Linda or Redlands at a reasonable rate with wheelchair accessibility.
Date of experience: April 6, 2023
Sonjanique was very insightful and helpful she made booking my room easy for me and her customer service was next level. Thanks for everything
Date of experience: April 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
