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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
She was able to find a hotel room that was not availble in a town with every room sold out! Very nice and personable.
Date of experience: March 31, 2023
MS Heather assisted me in my search to find a nearby Holiday Express that was located close to our venue.
Date of experience: August 4, 2023
Umberto was very nice and helpful. Polite and informative. He was a pleasure to deal with.
Date of experience: May 10, 2024
Guercy was extremely helpful and courteous. Had a bit of a technical issue and he helped me out so I was on my way quickly and efficiently!
Date of experience: August 17, 2023
Great quick and easy. Not much more to say that takes up to fifty characters.
Date of experience: April 29, 2024
Brandon was very helpful and thorough during the reservation process.
Date of experience: May 11, 2024
The website wasn't working so I called. Celia was great! Got the booking for me and was great to talk with as well.
Date of experience: April 21, 2023
Adrian was exceptional. Answered all my questions and noted the reservation that I was paying for my daughter that payment had been tsken
Date of experience: March 14, 2023
I was so pleased with the service provided by our reservationist. My husband and I needed an accessible room and it was so easy. Thank you!
Date of experience: October 16, 2023
Kailee was very polite, helpful, and efficient. I was on the road so it was very nice to get a room booked so quickly. Thank you!
Date of experience: July 9, 2023
The cancelation insurance was not explained to me only that I could cancel reservations anytime.
Deceptive sales practice
Date of experience: January 31, 2024
Lucecita was wonderful to speak with. She was very positive, kind and thorough. Happy birthday on 6/15 Lucecita!
Date of experience: April 22, 2023
Edgarcwas exceptionally friendly and kind, and he helped me to choose the best room to fit my needs.
Date of experience: June 5, 2023
We had a great experience with Tonya, very informative a, breath of fresh air, spoke in a manner very easy to understand.
Date of experience: January 18, 2023
Noah was very kind, patient, and knowledgeable. He helped me find a room during a very stressful time and essed my concerns
Date of experience: August 8, 2023
Zoila was very helpful and went above and beyond to address my issue. Couldn't resolve, but Zoila did as much as possible.
Date of experience: August 14, 2023
Carolyn was extremely helpful and understanding and helped us find a great location and great rate! Thx so much Carolyn!
Date of experience: January 15, 2024
Kelly was friendly we did the reservation quick and easy
Date of experience: May 9, 2024
Alex very helpful I never booked a room in advance 65 years old he took me through the steps
Date of experience: May 10, 2024
Gerald was fabulous! He got the email address right away, I usually have to respell it numerous times. He was a joy to talk to.
Date of experience: January 27, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
