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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Very pleasant & helpful attendant, Carolyn. The hotel we requested was not available, but she found us one nearby.
Date of experience: March 7, 2023
Very polite and accommodating. I want a specific room to celebrate an anniversary. He took care of all my needs
Date of experience: September 2, 2023
Was unable to book a reservation. He took his time and located exactly what I needed. I'm coming into town for my mother's memorial service.
Date of experience: July 14, 2023
She was really helpful. Called back when I lost the call right before we were almost done got me a better rate after some research.
Date of experience: September 6, 2023
Excellent customer service! Awesome personality. Outstanding went over and beyond to assist me with the best rate ever!
Date of experience: May 6, 2023
Very helpful and nice... she tried to accommodate my request but I ended up booking online because it was cheaper.
Date of experience: April 19, 2023
Rebekah was extremely knowledgeable and very detailed…,Wonderful service… Her kindness made the experience enjoyable. Looking forward to our stay.
Date of experience: June 19, 2023
Cory was really helpful in not only getting us a room but making sure we booked at the correct location.
Date of experience: June 16, 2023
Susan was very professional, kind & helpful. She went beyond the call of duty to help me find another Hotel near Medical center
Date of experience: June 6, 2023
Called customer service to book a room for my son. Carlos was very professional and nice. Made the booking experience uncomplicated
Date of experience: March 10, 2023
Very efficient and helpful. She helped me get a reservation that would not go through from my phone.
Date of experience: August 7, 2023
You booked us at the incorrect hotel!...should have been Embassy Suites in St. Charles, not Comfort Suites!...had to cancel our reservation!
Date of experience: January 28, 2023
Emma is most courteous, accurate and helpful.I appreciate her calm,friendly yet business phone etiquette.
Date of experience: March 29, 2023
Becky was friendly, knowledgeable, patient, and resourceful. I can't think of any way she could have been better
Date of experience: March 22, 2023
I experience nothing but a polite and respectful gentleman that was willing to help me through each step of the process
Date of experience: August 8, 2023
Helped me locate hotel closest to venue. Looked for prices in my range. He was pleasant, well spoken accommodating
Date of experience: February 4, 2023
Lindsey called the local hotel I was booking to make sure she provided me accurate information. Thank you!
Date of experience: March 16, 2023
Candace was extremely helpful,friendly and professional. Great customer service! Thank you for helping me book my room.
Date of experience: March 13, 2023
Hayley was amazing! 5 Stars! She went above and beyond to assist me. I really appreciate her. Thanks!
Date of experience: June 7, 2023
Perfect, easy awesome very professional and nice. Answered all my questions correct. Will definitely use again
Date of experience: June 12, 2023
He was very professional and extremely helpful. Looked up multiple rooms to get me the best price available.
Date of experience: June 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
