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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I was cut off mid-reservation and called the Choice number. Melissa was a tremendous help, very confident, knowledgable and very patient.
Date of experience: May 4, 2023
Shaahi was awesome! This was the most simple hotel reservation I've ever made!
Thanks for the help, Shaahi!
Life is good
Date of experience: February 28, 2023
Shawn did a really nice job. Kept working until we achieved best rate! Couldn't ask for better service.
Date of experience: January 17, 2024
Vanell was very polite, informative and helpful. She answered all of my questions and addressed my concerns.
Date of experience: March 23, 2023
Call rep was very polite and very imfornative. I asked about the breakfast and other amenities and he was able to explain everything clearly!
Date of experience: March 4, 2023
Richard was very helpful booking my rooms. He helped me until everything was done to my satifaction.
Date of experience: July 21, 2023
She was great and very accommodating! Couldn't find what I was looking for but it was nice to be able to speak to someone!
Date of experience: February 8, 2023
I appreciate Tory's help in booking rooms for me and my parents. She is great! Very professional!
Date of experience: May 8, 2024
Very helpful.
Made the reservation easy
Looking forward our stay.
Date of experience: May 8, 2024
Was extremely rude and hung up on me. Waited on hold for a few minutes just to be disrespected and hung up on. A complete and total waste of my time
Date of experience: May 4, 2023
Added $100 processing fee to the $129 Best West room fee. They are a "wholesaler" not a Priceline. Fee was not clearly stated on the webpage.
Date of experience: October 10, 2023
She was sooo patient with me, she found a room for me within my price range, she was so pleasant, a job well done, she's a keeper, awesome!
Date of experience: October 24, 2023
Very helpful ask a question and Elisee very helpful answered my question took time it was the correct hotel I was looking for..
Date of experience: June 30, 2023
Suleima was very pleasant and professional and reviewed the information again to insure all was correct.
Date of experience: April 29, 2023
Emilee was great. She was articulate, attentive, well mannered and very helpful. She was a delight and is a extremely valuable asset to your team.
Date of experience: July 17, 2023
I couldn't book online so I called the agent and he helped me. Quentin was a great help and very knowledgeable. He was able to book me very quickly.
Date of experience: March 24, 2023
Great experience I got a real handicapped room not a room with a bar screwed into the wall hodgepodge.
Date of experience: March 24, 2023
Your person I spoke with on the phone booked my room in the wrong state so now I won't even get my money back I paid $118 for nothing
Date of experience: April 28, 2023
My experience with Brandon was great He answered my questions and concerns about booking at the Hilton Garden.
Date of experience: July 31, 2023
When I called I was already upset. I was lucky enough to get Akeysia. She was very nice and patient. Thank you so much.
Date of experience: August 16, 2023
Good experience on the phone. Very helpful. Happy Mother's Day
Date of experience: May 7, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
