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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The gentleman in the line guided me right where I needed to be. Hassle free to say the least.
Date of experience: May 30, 2024
Julio Antonio was very efficient and helpful. Greatly appreciated.
Date of experience: May 31, 2024
Kaneshia was very professional and did a wonderful job finding me a room at a reasonable price. Made things so easy
Date of experience: July 31, 2023
When my first choice hotel was not available Kaneshia did a wonderful job of finding a place that fit my needs.
Date of experience: May 3, 2023
I needed a hotel in Hagerstown MD, she booked a non refundable room in Washington DC, no where near Hagerstown
How can you people do that, she said it was a 10th of a mile from Hagerstown not true
Date of experience: July 9, 2023
Khin was very friendly and helpful! She was very knowledgeable and professional as well.
Date of experience: May 30, 2024
Was nice and helpful. Could understand him. Gave good information.
Date of experience: May 30, 2024
Joyce did a great job. She was friendly and very knowledgeable. She was delightful.
Date of experience: May 29, 2024
Excellent and quick service, very kind and attentive
Date of experience: May 29, 2024
Just needed rated for specific date and if choice points would help. Corey was able to quickly and politely able to give info I neede!
Date of experience: August 22, 2023
I had an inquiry about the reservation I was making on a hotel website and thought that I had called the hotel reservation agent. I had quickly googled reservation number for the hotel I was booking with and this was the number that came up. The agent who answered said hello, I see you are trying to make a reservation at the MADE hotel, he did not answer saying he was from "Booking Online". I explained that I was on the hotel website, making a reservation and had a question regarding the rate and wondered if the hotel could accommodate my request. The agent told me that he was unable to accommodate but could help me book the stay as rooms were at a premium. I explained I had it on the hotel website and had already entered all my particulars but would be equally happy for him to book it for me. Once again, I assumed he worked for the hotel. At no point, did the agent say he was from "Booking online" and at no point did he say there would be a service charge for me to use his services. I feel that the entire service provided was dishonest and fraudulent. The agent took advantage, knowing full well from tge enquiries that I made that I believed I was speaking to a hotel agent.
When I realized I had not booked directly through the hotel I was furious. I reached out to booking.com and as it was too close to my departure, I was hesitant to attempt to cancel the reservation as I knew I would likely incur further costs therefore I contacted Booking.com and requested they refund the booking costs but they were unwilling to and did not address or acknowledge any responsibility. Thankfully the hotel was excellent and said that sadly this type of fraudulent behaviour happens frequently.
It has taught me a lesson in the future and hope that others take note.
Date of experience: June 19, 2023
Raul was most courteous and made booking so easy. He ran down my options and I was able to choose what I needed. Nice snd easy!
Date of experience: February 15, 2024
The guy who helped us get this reservation was very helpful and gave us word by word help.
Date of experience: May 25, 2024
Super friendly and went above and beyond to find us the right deal! I would highly recommend!
Date of experience: May 2, 2024
Kellee was friendlyC knowledgeable and made the booking experience a quick and easy one. Well done Kellee
Date of experience: April 7, 2024
Quick and professional and very nice to talk to and arrange my stay
Date of experience: May 28, 2024
My experience booking with BookOnline was very pleasant and was professionally done by Juan! Thanks very much.
Sincerely, David Singer
Date of experience: June 18, 2023
I had a very nice experience talking to Lucecita while she booked my rooms. She is very friendly and professional.
Date of experience: March 7, 2023
I needed a new hotel after my reservation was canceled by the hotel and was helped to find another one.
Date of experience: January 27, 2023
Thanks to Ana Victoria of BookOnline, she 'SAVED' The Day for me to be able to Book my mini-vacation at The Springhill Suites By Marriott Hotel in Corona, Ca. From Mon. 8/7/23-Sat. 8/12/23, for my 5th. Anniversary with my Boyfriend!:-D
Ms. Ana Victoria LITERALLY 'STAYED' on the phone with me while I drove over to the Food 4 Less Grocery Market, so that I could go INSIDE the Grocery Store to the Money Tree Check Cashing Outlet, and put money on the Netspend Reloadable Debit Card, so that I could 'Book' my Hotel stay with BookOnline to pay for my Hotel Suite, and NOT 'LOSE' my Reservation for the King Bed, Studio, Hotel room!
THANK YOU, EVER SO MUCH Ms. Ana Victoria of BookOnline!
You were so Professional, Efficient, Kind, and Patient with me so that the Reservation could be COMPLETE!
THANK YOU, EVER SO MUCH, Ms. Ana Victoria!
I am going to Book a Hotel Reservation 'AGAIN' in The 'Future' through BookOnline, because Their Employees have EXCELLENT Customer Service!
Another SATISFIED, Customer of BookOnline!
-Valerie Lynette McNulty
Date of experience: August 10, 2023
Rachel was smart, informative, knowledgable, and very polite and responsive.
Excellent customer service
Date of experience: February 6, 2024
I was looking for a hotel room for 3 nights in Loma Linda or Redlands at a reasonable rate with wheelchair accessibility.
Date of experience: April 6, 2023
Attendant was polite, knowledgeable, and helpful. Was hooked up with room and set.
Date of experience: May 27, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
