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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Oswald was pleasant, courteous, and very professional.
Date of experience: May 7, 2024
Joselito provided with an excellent customer service. He was really professional, polite and friendly.
Date of experience: December 26, 2023
Rosangelica provided me excellent service in finding a hotel in my preferred area in Anchorage in crunch time.
Date of experience: August 23, 2023
Kaye was very pleasant and helpful. My first choice was not available and she helped find another.
Date of experience: May 5, 2024
Amanda turn my trip from a nightmare to a very calm & peace lodging experience
Thank U so much Amanda!
Date of experience: December 6, 2023
Booked on line, the agent told me that the room is available. When we went to the hotel the room wasn't available
Date of experience: July 16, 2023
Very polite, easy to understand and he took his time. I didn't feel rushed.
Date of experience: May 6, 2024
Alex was helpful and knowledgeable. Exactly what I want when spending money
Date of experience: May 7, 2024
This reservationist was very pleasant to deal with. Knowledgeable about her product. Made my day easier.
Thank you.
Date of experience: November 9, 2023
Helpful and nice. Cb. Cb. Bc cb cb bc. Bc. Cb. Bc. Bc. Bc. Bc. Bc. Bc. No. BBB BBB BBB BBB BBB BBB. Bc bc bc bc.
Date of experience: February 23, 2023
Ramsay's gave an expectional experience helping me reserve a room over the phone. Patient and helpful.
Date of experience: May 27, 2023
Bob did a great job booking my reservation! He was acomodating, understanding, kind, sincere, professional, and extremely helpful!
Date of experience: April 4, 2023
Very pleasant, friendly and efficient was able to taken through the process quickly. My on line booking would not takeCC
Date of experience: May 29, 2023
Even with a long distance room rental for my friends, the booking couldn't have been easier. Thank you.
Date of experience: January 27, 2023
AWSOME! Very kind, patient, informative. He helped me book with ease and comfort! A pleasant experience for sure! I appreciate the service.
Date of experience: March 30, 2023
Horrible, your electronic inputting of my credit card, verbally or through touchtone does not work and I've been more than frustrated
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2023
Karsen was awesome, amazingly helpful and polite. Helped me find something with availability quickly after a surprise work trip over the weekend
Date of experience: March 31, 2023
Shayne was very helpful in getting us reservations last minute! I would highly recommend. Thanks again!
Date of experience: February 22, 2023
Christa did an outstanding job with our reservation. She was extremely helpful and I couldn't be more pleased. Her people skills are the best!
Date of experience: September 2, 2023
Jeromme was very friendly and efficient. Took care of exactly what we needed for our overnight stay.
Date of experience: August 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
