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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Sonjanique was very insightful and helpful she made booking my room easy for me and her customer service was next level. Thanks for everything
Date of experience: April 4, 2023
She was able to find a hotel room that was not availble in a town with every room sold out! Very nice and personable.
Date of experience: March 31, 2023
MS Heather assisted me in my search to find a nearby Holiday Express that was located close to our venue.
Date of experience: August 4, 2023
Personable and fun, booked my room quickly and efficiently.
Date of experience: May 26, 2024
Guercy was extremely helpful and courteous. Had a bit of a technical issue and he helped me out so I was on my way quickly and efficiently!
Date of experience: August 17, 2023
Adrian was exceptional. Answered all my questions and noted the reservation that I was paying for my daughter that payment had been tsken
Date of experience: March 14, 2023
The website wasn't working so I called. Celia was great! Got the booking for me and was great to talk with as well.
Date of experience: April 21, 2023
I was so pleased with the service provided by our reservationist. My husband and I needed an accessible room and it was so easy. Thank you!
Date of experience: October 16, 2023
Kailee was very polite, helpful, and efficient. I was on the road so it was very nice to get a room booked so quickly. Thank you!
Date of experience: July 9, 2023
Roland was very good at his job. He explained the rooms available and the prices.
Date of experience: May 12, 2024
Edgarcwas exceptionally friendly and kind, and he helped me to choose the best room to fit my needs.
Date of experience: June 5, 2023
Lucecita was wonderful to speak with. She was very positive, kind and thorough. Happy birthday on 6/15 Lucecita!
Date of experience: April 22, 2023
Zoila was very helpful and went above and beyond to address my issue. Couldn't resolve, but Zoila did as much as possible.
Date of experience: August 14, 2023
We had a great experience with Tonya, very informative a, breath of fresh air, spoke in a manner very easy to understand.
Date of experience: January 18, 2023
Noah was very kind, patient, and knowledgeable. He helped me find a room during a very stressful time and essed my concerns
Date of experience: August 8, 2023
Gerald was fabulous! He got the email address right away, I usually have to respell it numerous times. He was a joy to talk to.
Date of experience: January 27, 2023
Shaahi was awesome! This was the most simple hotel reservation I've ever made!
Thanks for the help, Shaahi!
Life is good
Date of experience: February 28, 2023
I was cut off mid-reservation and called the Choice number. Melissa was a tremendous help, very confident, knowledgable and very patient.
Date of experience: May 4, 2023
She was great and very accommodating! Couldn't find what I was looking for but it was nice to be able to speak to someone!
Date of experience: February 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
