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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
David did a great job booking our room! He was very courteous and helpful.
Date of experience: May 5, 2024
She answered all my questions easily. Very accommodating.
Date of experience: May 5, 2024
I recently had the pleasure of interacting with Francis, a representative from Bookonline, who helped book my room at Econo Lodge. I must say, Francis was incredibly personable throughout the entire process, which made my experience even more enjoyable.
From the moment I first contacted Bookonline, Francis was attentive and showed genuine interest in my needs. He was not only knowledgeable about the available options at Econo Lodge but also took the time to understand my preferences and requirements. It was evident that he wanted to find the perfect room for me, and I truly appreciated his efforts.
What stood out about Francis was his friendly and warm demeanor. He was not only professional in his approach but also made me feel like a valued customer. His personable nature was very reassuring, and I felt comfortable asking him questions or seeking clarification on any concerns I had.
Throughout the booking process, Francis maintained excellent communication. He promptly responded to my emails and phone calls, keeping me updated with any necessary information. This level of efficiency and reliability further demonstrated his commitment to ensuring a smooth and hassle-free experience for me.
Thanks to Francis's assistance, I was able to secure a fantastic room at Econo Lodge within my budget. He went above and beyond in finding the perfect accommodations for me, and I couldn't be happier with the outcome.
Overall, I highly recommend Francis from Bookonline for anyone needing assistance with their hotel bookings. His personable nature, attention to detail, and excellent communication skills made the entire process a breeze. Francis truly made me feel like a valued customer, and I am grateful for his exceptional service.
Thank you, Francis, for making my hotel booking experience a memorable one. I will definitely be reaching out to Bookonline and specifically requesting Francis's assistance for any future travel needs.
Date of experience: August 19, 2023
Mr. Luis was pleasant, efficient and answered all our questions. A plus plus for service.
Date of experience: April 20, 2024
My customer service rep was fast, patient EXTREMELY friendly. There was so much excitement in her voice and she wish me a pleasant stay.
Date of experience: March 25, 2023
It was good, the man I dealt with was polite, respectful, and I can understand his English really well.
Date of experience: June 16, 2023
Christine was helpful and pleasant to deal with………..
Date of experience: May 3, 2024
I ask for verification of my reservation, not to be booked twice, please credit my account!
Date of experience: April 10, 2024
I need assistance with an error from your website booking and double booking me for the same night. The front desk was not helpful or thinking it was her concern!
Date of experience: April 10, 2024
Although Kristin was not able to help me, she did give me the information I needed to complete my booking… She was very helpful and polite
Date of experience: February 13, 2023
Awesome customer service
Answered all of our questions
Super happy
Date of experience: May 3, 2024
Representative was very helpful and satisfied my request.
Date of experience: May 3, 2024
Overcharge with taxes, other add on, never able to speak with a live person, case open, then close with no other contact. I rate ZERO STAR.
Tip for consumers:
DON'T USE BOOKONLINE. INSTEAD
USE HOTELS.COM
Products used:
No refund AFTER they add on additional charges, which was unknown to me aft payment made.
Date of experience: March 25, 2023
Worst experience I ever have tell me I can't change my dates even though they where made in error
Date of experience: March 7, 2024
I was looking to stay in a hotel with essentials and she went out of the way to help me veryj
Date of experience: March 30, 2024
Great, courteous, informative,
And friendly, going to make my stay
A happy one, now if I could win big!
Date of experience: January 30, 2024
Cesar Hernan did a great job as I was confused with dates and my card would not go thru so I had to get a different card.
Date of experience: October 16, 2023
Spoke with representative at BookOnLine who charged me 30% higher than the price I received when I called the hotel directly. He also said that I needed to call the hotel to get a rebate for my AARP discount.The hotel told me they could not do anything with the BookOnLine reservation. I cancelled the Book On Line Reservation and made the reservation directly with the hotel. When I cancelled the reservation with Book On Line an hour later, I was informed that they could cancel the reservation but that there was a 30% penalty which would be deducted from my credit card refund. They overcharged me, gave me misleading info, tried to give the appearance that they were representatives of the hotel I had wanted and then wanted me to be penalized $682.20 because I cancelled the reservation. They won't get away with their scam! Stay away! Try to reserve directly with the hotel or with a reputable company like Travelocity, Hotels.com, Travago, or Booking.com.If BookOnLine does not retund the entire charged amount, I will dispute the payment with my credit card company. Who told me they would stop payment. BookOnLine should pay me for the frustration they caused and all the time I wasted. They do not deserve any stars!
Tip for consumers:
Stay away!
Products used:
Hotel reservations directly from hotel.
Date of experience: August 28, 2022
We needed to add an extra night & he was very good about explaining the hotel policy. He helped us.
Date of experience: February 27, 2024
I wanted a hotel and he gave me the wrong area and no cancelation policy when I did go to cancel 20mimutethat's when I found out they do
Date of experience: June 20, 2023
Very helpful and friendly. Got us the best deal. Customer service is always a big deal.
Date of experience: April 8, 2024
Very courteous and efficient. He was quick to locate my room and secure it
Date of experience: April 22, 2024
Miguel helped me with a tricky hotel booking. Thanks!
Date of experience: April 30, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
