- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,711 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Booked on line, the agent told me that the room is available. When we went to the hotel the room wasn't available
Date of experience: July 16, 2023
Polite and knowledgeable. Quick and easy booking. Thanks!
Date of experience: May 21, 2024
Amanda turn my trip from a nightmare to a very calm & peace lodging experience
Thank U so much Amanda!
Date of experience: December 6, 2023
This reservationist was very pleasant to deal with. Knowledgeable about her product. Made my day easier.
Thank you.
Date of experience: November 9, 2023
Helpful and nice. Cb. Cb. Bc cb cb bc. Bc. Cb. Bc. Bc. Bc. Bc. Bc. Bc. No. BBB BBB BBB BBB BBB BBB. Bc bc bc bc.
Date of experience: February 23, 2023
Patrick was a tremendous help in securing my hotel room and made the process simple and easy.
Date of experience: April 19, 2024
AWSOME! Very kind, patient, informative. He helped me book with ease and comfort! A pleasant experience for sure! I appreciate the service.
Date of experience: March 30, 2023
Shayne was very helpful in getting us reservations last minute! I would highly recommend. Thanks again!
Date of experience: February 22, 2023
Bob did a great job booking my reservation! He was acomodating, understanding, kind, sincere, professional, and extremely helpful!
Date of experience: April 4, 2023
Ramsay's gave an expectional experience helping me reserve a room over the phone. Patient and helpful.
Date of experience: May 27, 2023
Very pleasant, friendly and efficient was able to taken through the process quickly. My on line booking would not takeCC
Date of experience: May 29, 2023
Jeromme was very friendly and efficient. Took care of exactly what we needed for our overnight stay.
Date of experience: August 31, 2023
Christa did an outstanding job with our reservation. She was extremely helpful and I couldn't be more pleased. Her people skills are the best!
Date of experience: September 2, 2023
Even with a long distance room rental for my friends, the booking couldn't have been easier. Thank you.
Date of experience: January 27, 2023
Karsen was awesome, amazingly helpful and polite. Helped me find something with availability quickly after a surprise work trip over the weekend
Date of experience: March 31, 2023
Horrible, your electronic inputting of my credit card, verbally or through touchtone does not work and I've been more than frustrated
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 14, 2023
She was friendly and efficient at getting us booked!
Date of experience: May 20, 2024
Excellent service easier than navigating on the web
Date of experience: May 20, 2024
I recently had the pleasure of interacting with Francis, a representative from Bookonline, who helped book my room at Econo Lodge. I must say, Francis was incredibly personable throughout the entire process, which made my experience even more enjoyable.
From the moment I first contacted Bookonline, Francis was attentive and showed genuine interest in my needs. He was not only knowledgeable about the available options at Econo Lodge but also took the time to understand my preferences and requirements. It was evident that he wanted to find the perfect room for me, and I truly appreciated his efforts.
What stood out about Francis was his friendly and warm demeanor. He was not only professional in his approach but also made me feel like a valued customer. His personable nature was very reassuring, and I felt comfortable asking him questions or seeking clarification on any concerns I had.
Throughout the booking process, Francis maintained excellent communication. He promptly responded to my emails and phone calls, keeping me updated with any necessary information. This level of efficiency and reliability further demonstrated his commitment to ensuring a smooth and hassle-free experience for me.
Thanks to Francis's assistance, I was able to secure a fantastic room at Econo Lodge within my budget. He went above and beyond in finding the perfect accommodations for me, and I couldn't be happier with the outcome.
Overall, I highly recommend Francis from Bookonline for anyone needing assistance with their hotel bookings. His personable nature, attention to detail, and excellent communication skills made the entire process a breeze. Francis truly made me feel like a valued customer, and I am grateful for his exceptional service.
Thank you, Francis, for making my hotel booking experience a memorable one. I will definitely be reaching out to Bookonline and specifically requesting Francis's assistance for any future travel needs.
Date of experience: August 19, 2023
Jennifer was very helpful and efficient. Thank you!
Date of experience: May 19, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
