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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
HOW DO YOU CREATE A RESERVATION FOR A GUEST AND JUST TELL THEM, THE ROOOM HAS A BALCONY AND THAT'S IT? BAD/HORRIBLE PRACTICES. THEY SHOULDN'T EVEN BE ALLOWED TO BOOK ANY ROOMS. I WOULDN'T LET THEM BOOK A ROOM FOR MY DOG! SHUT THEM DOWN ASAP! CREATE A RESERVATION WITH THEM AND YOU WON'T FIND YOUR RESERVATION AT THE HOTEL YOU BOOKED! CRAZY!
Tip for consumers:
AVOID THE SCAM ARTIST!
Products used:
NONE!
Date of experience: August 26, 2022
Niezy. Was very nice and very very helpful! I wasn't sure about how to book a reservation and she helped me understand and how to prepare.
Date of experience: March 15, 2023
Most delightful and helpful and I could understand him. Appreciated
Date of experience: April 23, 2024
She was very polite and helpful. She answered all my questions.
Date of experience: April 22, 2024
Efficient, very knowledgeable and thorough service
Date of experience: April 24, 2024
She was very rude not helpful and hung up on me when I said it was a cheaper rather elsewhere.
Date of experience: January 5, 2024
I was told I'd be transferred to the front desk. Then they hung the phone up on me.
Date of experience: February 17, 2024
The young lady went above and beyond in trying to find me a Choice Privileges Property in Charleston, SC that had smoking rooms.
Date of experience: October 15, 2023
Looking forward to staying there. Friendly service
Date of experience: April 22, 2024
Excellent service from your representative. 5 stars.
Date of experience: April 23, 2024
This is not the reservation you seek. They use bait and switch to steal your money. Beware of fees and charges
Date of experience: September 2, 2022
Was charged an now arguing trying to get my money back even tho I had ins. To not let this happen
Date of experience: May 8, 2023
I stay in a hotel 20+ nights a year and sometimes it's hard to keep track of reservations. I accidentally booked a room twice, not realizing I had booked thru the hotel 6 months ago. Today I booked online, not realizing I was not on the hotel website (I swear I followed the hotel website link but apparently not) I booked the reservation ($1100) was fully charged. Later today it dawned on me I must not have booked thru the hotel website because it's usually not prepay. I do some digging and realize that I A) did not use hotel website B) already had a reservation, which Is $500 cheaper because I booked months ago. Called customer service the same day reservation was made, and told I can cancel but it is non refundable and its my fault for not reading the fine print. I'm pissed and my credit card company is disputing the charge. Fine print says they follow hotel cancel policy (which is 1 day prior) then further down it says non refundable. I am not traveling until July, well within the cancel policy of the hotel. They are sneaky and unreasonable. Mistake happen and I literally called a few hours after I realized my mistake. Customer service agent didnt good english, wouldnt let me speak to a manager (dont even care if im being a karen)Won't ever book with them again!
Tip for consumers:
Don't use bookonline.com
Products used:
Hotel w
Date of experience: March 16, 2022
I helped me get a hotel. She's an angel sent from GOD. L was feeling down and raised me up..
Date of experience: March 7, 2023
She did a very good job helping us finding a hotel we need more people like her in the industry.
Date of experience: April 28, 2023
Young lady was exceptionally good at her job
I would be very happy to work with her on any occasion
Date of experience: August 18, 2023
She did an amazing job at helping me find the room we needed for the night! So efficient and quick.
Date of experience: March 30, 2023
Fantastic, friendly agent easy and quick
Disappointed they would not take AARP as AARP advertised discounted rates with your hotel
Date of experience: March 4, 2023
He was so incredibly helpful! Everything was quick and easy
Date of experience: April 20, 2024
She had the best attitude and was able to answer all questions that I asked wonderful job ray
Date of experience: April 21, 2024
Awesome thanks for taking my reservation
Thanks
Ken
Date of experience: April 19, 2024
It was a pleasure speaking with Carolyn on the phone. She took all the information as needed
Date of experience: February 27, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Patrick, we’re sorry you had that experience. We apologize for any confusion during your experience on our site. As a travel network, we feel that we have a number of ways that provide transparency about who we are and have no motivation to "bait and switch." We place our branding BookOnline prominently on every page of our website. Also, we have clearly displayed a tagline at the top of every page on our site that reads, “Bookonline.com is an independent online travel website offering access to over 100,000 hotels worldwide.” Finally, just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. By charging a service fee for all reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
Thank you
BookOnline