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My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available.

While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately.

After a long flight, finding a reasonably priced room was a relief.

We feel that Armando did a great job and went out of his way to help us find accommodations.
We have been evacuated since Saturday and it has been very difficult finding a place to stay especially with a cat!
He took a load off of our minds!

We looked up the phone number feeling certain it was to the hotel location.
When we arrived we had a reservation but with excessive charges added. " extra fees!
We were told "Tyler " would wave our pet fee.Not done… also assured 3rd floor.
Not done. Extra $67,00
Scam! How do you sleep at night.? We are seniors! You stink.

I called to book a room for my family for them to try and get away from hurricane helene. The hotel I originally wanted to book with was full but Alex was very help and found me and accommodating hotel that would also take it my families dogs. He was very helpful during my families time of need. Thank you so much Alex

We tried booking at a Toronto hotel but there was no availability
Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful!
Thanks Joyce.

Bruce and Susan McKie

The agent was friendly and took time to understand our need for two rooms of different types. She explained the fees and ensured we got both email confirmations to our satisfaction before concluding the call.

My experience with Jennifer was fantastic. She answered all my questions professionally. She explained the policies clearly and accurately. She provided me several options to choose from when my preferred choice wasn't available. Respectfully

Luis was so wonderful helping me get a hotel close to our destination, at last minute. He was so kind, patient, and helpful. There was trouble getting card information through the system, and Luis made sure to find a different avenue for the payment so that I wouldn't lose the great deal he found. This was so much easier talking to a human, instead of going through multiple websites to find a place to stay. Thank you Luis!

My wife n I were looking for a hotel to escape hurricane Milton. Christian was absolutely amazing, he definitely went out of his way to help us. He was so professional in trying to help us in a very stressful situation. Kudos to you Christian

A lot of people were checking in due to Hurricane Milton on the way and there was a brief line, but I was checked in quickly and was able to park right in front of my room. Daniel was very professional and the rooms are clean.

Jennifer assisted us in booking a hotel in Oxford Miss.
She was thorough in finding our discounts and in reinforcing what to expect at check in. She exemplified hospitality! Everything happened in real time-reservation. We feel comfortably set.
Thank you

Julio Caesar was our rep he was very informative and very helpful he knew we were leaving from the hurricane and after some tips when one hotel was sold out he diligently looked until he found us one thank you Julio

My husband and I are returning to Michigan from Florida, looking to stop in Tifton, ga. We have Hilton honors and reached out, stephen came in the phone, understood our needs and went above and beyond to find us one night accommodation in a nearby hotel, took one step further and booked it for us and e mailed our confirmation!
We are both physicians in the service field find this very commendable! Amazing job Stephen
Thank you

Great customer service she explained everything very clearly was able to take time to look for my rewards number and add it to my reservation sent me the information by email and sent me by text the rest of information need for the day of my stay

Christian was very helpful in explaining the rates and what was included in the room rental. He recommended the cancellation refund policy which I wanted. He answered all my questions and was very careful in verifying all my information. He was very polite and respectful.

Rosie was great. She was kind and went out of her way to book us a room where we wanted to stay. Even though the motel was full. She went into the cancelation list and found a room. And quickly booked it before it was taken. Thank you Rosie for great service!

It was the middle of the night I needed a room. I was exhausted. I called this number, and I was greeted by the most beautiful voice. I found my experience, relaxing, easy I found my representative was very knowledgeable and every single way, friendly and kind. I think she needs a raise.

Eboni was so sweet and helpful. Her attitude and personality was amazing. More companies should have people like her on the phones. I so appreciate the fact that she spoke clear English and I could understand every word she said. If I could give her a 100 star rating, I would!

It was so easy this morning to book my reservation this morning. Jessmae was efficient and very pleasant to speak with. I tried to make reservation last night the man agent was not helpful and said there was no room available and I was looking at it on the screen😡. He said I did not have the right screen. I told him good bye.
I called this morning and Jessmae took care of my reservation in 10 minutes. I was looking at the same screen I was looking at last night.

Tyler is wonderful. The first person I spoke with couldn't get a confirmation and disconnected the call, so i automatically thought I had gotten scammed. However, I called again and I got Tyler on the phone. He eased my mind and assured that it wasn't fraud and he answered all of my questions. Not only is he knowledgeable about his job, he is hilarious. We stayed on the phone a good while just cracking up and making jokes. He knows how to talk to his customers and I am very appreciative of that. He also gave me a cheaper rate than the first guy because he could tell I was worried and stressed out. Tyler deserves a nice Christmas bonus and/or raise. I do hope you all are paying him accordingly. I highly recommend this speaking to Tyler is you can get him on the line!

This was my first time in my adult life (42yrs), I could not figure out what needed to be done vs what I was doing or lack there of. The said customer rep took her time and even gave a great suggestion which I most definitely implemented. Ultimately getting what I need!

Mr. Carlos Edward was polite, helpful and made sure that my reservations were eventually satisfied to my being reassurance.

Thank you for walking me through this process.
Mary Mitchell

Tyler was so helpful in making a reservation for me! I remembered us being there several times already! He even asked me to tell my husband d hello for him!