- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I was looking for a hotel room in Mississippi. Going down the list I found a room that looked good so I booked it. I quickly realized the hotel was not in Mississippi it was in Maryland! I immediately tried to cancel the booking but kept being sent to a different website asking me what event had been canceled to facilitate the cancelation. I then tried to call a 800 number connected to the website but could not get through to anyone. I am now out $372.00!
Fast and easy reservation. Short wait time on phone
My phone was not responding to some of the prompts and he was very patient with me. Did a super job!
I never recieved my reciept. I've called several times requesting but still nothing. Please send me a reciept to *******@bacardi.com. Confirmation #*******
H*******
I cannot thank Alex enough for the amazing help he provided me in booking my room. He was extremely knowledgeable about the different options available and took the time to explain all the details to me. He was also very patient and accommodating, answering all of my questions and ensuring that I found the perfect room for my needs. Thanks to Alex, the booking process was smooth and stress-free. I highly recommend working with Alex for your accommodation needs - you won't be disappointed!
Polite and patient with me. Helpful in verifying the rate and presents to me!
I don't travel a lot, so booking hotel rooms seems pretty complicated these days. Alberto was pleasant and patient in explaining all the high fees associated with just booking a room. I appreciate his understanding and humor in assisting me in this process.
Agent was professional and process was very swift and easy.
Corrine was very pleasant and happy to provide me with exactly what I needed...10 of 10 rating from me
Very helpful and courteous. She did her best to fine a safe and clean room
Flight delay and late arrival. Needed several rooms and a good nights sleep. We were able to get nice affordable rooms and much needed sleep.
Was very easy to make reservations with. Looking forward to our stay in September.
He listing to what I was saying good manners he spelled my name correctly very good phone adequate
Very pleasant experience with Rachel who very nice and helpful. She was great!
I was a little surprised at the price discrepancy. The online price stated 129 us dollars per night but when I called for a reservation I was charged 191 us dollars. 60 dollars difference is a bit much.
Jesus was very helpful and professional. The process was easy due his customer service.
She did great with our reservation! Thank you so much!
Went online to get a hotel for our anniversary. Googled the hotel and clicked on the link that showed the nameofthehotel.guestreservations.com. Thought I was on the hotels website. Went through the choices of rooms. Deciding between bay view or not for $80, trying to make it nice but not get too out of hand. Proceeded through checkout to get my confirmation showing $247.93 in Tax Recovery and Fees. This was a resort hotel and I wanted to make sure they knew we were not going to be using the golf course. Immediately called their number and it dawned on me that this was not the hotel that I was dealing with. Asked about the fees, was told someone would email me in a couple of days. I told them to cancel the reservation. He put me on hold and told me he was going to call the hotel (lie) and then came back on and told me the hotel was not able to cancel the reservation (again lie.) After hanging up received an email minutes later saying the reservation was cancelled. Two days later received a text message that I would be getting a refund for $269 less than was charged. Called and Frank told me he would request a full refund. A couple hours later received an email saying no more money coming. Only at this point did I realize they also charged me $68.16 for refund protection (which I have never bought in my life for a hotel.) Turned it over to my credit card company today and will wait for the outcome. What a bunch of low lifes!
I went online to try to make a reservation. I needed two beds. None more available. However he did a great job in finding me a room with two beds through a cancellation. Much appreciated
The operator was professional and very proficient.They were thorough in their search and found me a room at late notice.
I was trying to book a 2 bedroom sweat and I was still on the phone and three emails cane in and said have 3 rooms. Then he hung p up on me when said this is not what i ask you for. I am reaching out to my attorney because yall stole from me.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
