- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,600 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Concise to the Point fabulous service. Satisfied with purchase.
Date of experience: August 24, 2024
Very nice to talk with, and very pleasant conversation very informative
Date of experience: August 23, 2024
Very friendly made Good about making reservations and spending my money thank you
Date of experience: August 24, 2024
Heather was professional and addressed my questions. Nice job.
Date of experience: August 22, 2024
She was a professional rep and answered all of my questions
Date of experience: August 22, 2024
Very professional and excellent service. Prompt and effective communication.
Date of experience: August 18, 2024
Very late at night, all hotels were sold out and she helped us find a place to sleep.
Date of experience: August 18, 2024
I was trying to change my reservation and kept getting deadends. Finally got a real and helpful person after 8 attempts. Lauren was a big help.
Date of experience: July 17, 2024
Excellent verbal communication and explaining everything!
Date of experience: August 12, 2024
I had the pleasure of speaking with Tim this evening to assist me with booking a room at Super 8. Tim provided professional, knowledgeable, and exceptional service. Thank you for the conversation Tim….may you always be blessed.
Date of experience: May 29, 2024
She was pleasant and made my reservations without hesitation and gave me options that the website couldn't handle.
Beautiful personality.
Date of experience: July 6, 2024
Carolyn was efficient and explained all charges well.
Date of experience: August 9, 2024
Extremely warm and attentive to my needs. She was very accommodating.
Date of experience: August 9, 2024
Jesus was so very helpful! He offered to look for availability at another local hotel, as I needed another nights stay, but they didn't have any rooms available.
Date of experience: June 11, 2024
Good experience, looking forward to coming.in September...
Date of experience: August 8, 2024
Oscar was a true gem while booking my room. His kindness and helpfulness were a breath of fresh air – good service is a rarity these days, and I deeply appreciate his dedication to making my experience exceptional.
Date of experience: May 28, 2024
I just had a good exchange while making a reservation for the Coachman Inn in Kittery. Nicole was polite, lovely, and presented the room options clearly.
Date of experience: June 15, 2024
Carlos was really helpful and found us exactly what we needed when the place we were looking for was too expensive. He was professional and really knew his business. Thank you!
Date of experience: June 19, 2024
My customer service rep was Paul. He was so kind and helped me find a last minute hotel at an amazing rate! Thankful I contacted BookOnLine.
Date of experience: July 2, 2024
We had an unexpected need for a room due to a delayed flight. Ebony was absolutely wonderful and helpful as we navigated each step.
Date of experience: June 30, 2024
I called to book a few nights for a conference I'm attending. Victor helped me find some discounts using my AAA membership and pulled together several ideal options for me. He made sure I was able to fully book and confirm over the phone. Super, efficient, polite, and helpful. Victor goes the extra mile.
Date of experience: May 24, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
