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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Jamie did a wonderful job booking our reservation.
He was very polite and knowledgeable.
Date of experience: May 13, 2024
We needed to add an extra night & he was very good about explaining the hotel policy. He helped us.
Date of experience: February 27, 2024
Worst experience I ever have tell me I can't change my dates even though they where made in error
Date of experience: March 7, 2024
Did a fantastic job really pleased ger6 happy with this phone call (give this guy a not mother $#*!in raise) Samuel L Jackson voice
Date of experience: April 20, 2023
Umberto was very nice and helpful. Polite and informative. He was a pleasure to deal with.
Date of experience: May 10, 2024
Brandon was very helpful and thorough during the reservation process.
Date of experience: May 11, 2024
Very polite! Thank you for all your help to get me in the right direction with the hotel stay.
Date of experience: February 24, 2024
The booking agent answered all my questions and explaned everything to me... cannot wait to my room on the 22nd
Date of experience: August 4, 2023
Alex very helpful I never booked a room in advance 65 years old he took me through the steps
Date of experience: May 10, 2024
I was looking to stay in a hotel with essentials and she went out of the way to help me veryj
Date of experience: March 30, 2024
Niezy. Was very nice and very very helpful! I wasn't sure about how to book a reservation and she helped me understand and how to prepare.
Date of experience: March 15, 2023
Kelly was friendly we did the reservation quick and easy
Date of experience: May 9, 2024
I ask for verification of my reservation, not to be booked twice, please credit my account!
Date of experience: April 10, 2024
I need assistance with an error from your website booking and double booking me for the same night. The front desk was not helpful or thinking it was her concern!
Date of experience: April 10, 2024
Kaye was very pleasant and helpful. My first choice was not available and she helped find another.
Date of experience: May 5, 2024
Very helpful.
Made the reservation easy
Looking forward our stay.
Date of experience: May 8, 2024
I appreciate Tory's help in booking rooms for me and my parents. She is great! Very professional!
Date of experience: May 8, 2024
Very helpful and friendly. Got us the best deal. Customer service is always a big deal.
Date of experience: April 8, 2024
Mr. Luis was pleasant, efficient and answered all our questions. A plus plus for service.
Date of experience: April 20, 2024
The young lady went above and beyond in trying to find me a Choice Privileges Property in Charleston, SC that had smoking rooms.
Date of experience: October 15, 2023
She was very rude not helpful and hung up on me when I said it was a cheaper rather elsewhere.
Date of experience: January 5, 2024
Alex was helpful and knowledgeable. Exactly what I want when spending money
Date of experience: May 7, 2024
Oswald was pleasant, courteous, and very professional.
Date of experience: May 7, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
