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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Good experience on the phone. Very helpful. Happy Mother's Day
Date of experience: May 7, 2024
Was charged an now arguing trying to get my money back even tho I had ins. To not let this happen
Date of experience: May 8, 2023
Very polite, easy to understand and he took his time. I didn't feel rushed.
Date of experience: May 6, 2024
Young lady was exceptionally good at her job
I would be very happy to work with her on any occasion
Date of experience: August 18, 2023
She did an amazing job at helping me find the room we needed for the night! So efficient and quick.
Date of experience: March 30, 2023
She did a very good job helping us finding a hotel we need more people like her in the industry.
Date of experience: April 28, 2023
Fantastic, friendly agent easy and quick
Disappointed they would not take AARP as AARP advertised discounted rates with your hotel
Date of experience: March 4, 2023
I helped me get a hotel. She's an angel sent from GOD. L was feeling down and raised me up..
Date of experience: March 7, 2023
She answered all my questions easily. Very accommodating.
Date of experience: May 5, 2024
David did a great job booking our room! He was very courteous and helpful.
Date of experience: May 5, 2024
I was told I'd be transferred to the front desk. Then they hung the phone up on me.
Date of experience: February 17, 2024
She did her job great and very helpful! It's always good to speak to someone instead of a robot!
Date of experience: May 10, 2023
I asked about a hotel and he referred me to a cheaper one which was very nice of him
Date of experience: July 24, 2023
I booked a room in Cottage Grove, OREGON. I expect a full refund for the room in MN. I do not need a room in MN.
Products used:
Hotel
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 17, 2023
Very good
She found me a room when I thought there were none left. So she worked her magic.
Date of experience: July 26, 2023
Claudia took my reservation and was patient with me very helpful awesome to talk to thank u so much
Date of experience: July 26, 2023
Ivory was so very sweet and made me laugh. She is great at her job, and you can tell.
Date of experience: August 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
