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Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!
Date of experience: August 8, 2023
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I can't find my raincoat. I checked out of room 201. Do you have it? *******636
Date of experience: March 19, 2023
She help me with every thing. Found a place that takes my cats too. She was very helpful
Date of experience: August 17, 2023
He sent me to some automated system that hung up on me and was no help at all
Date of experience: April 14, 2023
She was on the line with us for a long time trying to figure out where to go.
Date of experience: August 26, 2023
Cory was one of the best representatives I h spoken with tonight in 6 different hotel I called
Date of experience: August 24, 2023
Very good and patient with me. Did the reservations in a short time. Easy to understand and hear.
Date of experience: April 17, 2023
Carolyn was very clear and understood everything I said and repeated it back to me. She did great.
Date of experience: September 1, 2023
And so much nicer than booking online! Claudia got me a better rate then listed. So happy!
Date of experience: February 6, 2024
Tim was very personable and pleasant to speak with. Very helpful and patient.
Date of experience: April 12, 2024
She was very helpful and pleasant to work with. The reservation process was quick and efficient.
Date of experience: April 10, 2024
I've never been treated with such disrespect! Most likely will never use this hotel again
Date of experience: March 22, 2024
Easy and fast and got what I needed for my up coming trip!
Date of experience: April 6, 2024
They are friendly and very informative he made my reservations very easy
Date of experience: April 9, 2024
Would definitely recommend to friends and family. Great service! Great experience! Thanks Brittany!
Date of experience: May 20, 2023
She was awesome help with all our needs. Thank you again for all your help!
Date of experience: April 10, 2024
With the 120th Harley Davidson Anniversary event Nancy, I think she said her last name was Barnes, got me a room! Thank you!
Date of experience: July 3, 2023
I spoke with Jennifer, who assisted in placing our reservation at Sleep Inn, Reboboth Beach, De. She was great, a pro's pro.
Date of experience: July 20, 2023
Jennifer was very helpful and enthusiastic as she helped me to get our passes for the Sandusky Great Wolf location.
Date of experience: August 9, 2023
I booked an event and he helped me out and I really appreciate it. He was a great resource.
Date of experience: April 10, 2024
I was able to book the rooms I needed with no hassle, clear information, and friendly service
Date of experience: January 23, 2024
Wonderful service. Very helpful. Took the time to ensure I got the best deal.
Date of experience: March 29, 2024
Thorough, clear and fast. Checked my understanding of terms. All good
Date of experience: April 12, 2024
Emily helped me book my room and was professional and patient during our phone call. Thank you.
Date of experience: January 22, 2024
The agent was pleasant and efficient. I was very pleased with my experience.
Date of experience: April 4, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi DW, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please send us a direct message with the best way to contact you to investigate furhter.
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